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Mar 05

Emergency Maintenance : Hosting : Toby-DH/PleskWin3

Server PleskWin3 (toby) is under maintenance following a failed PSU @ appx 8.45am

Power supply has been replaced, but disks are not being recognised. It may be necessary to replace the entire machine and restore data from last good backup – more details will be added to the thread as they become available.

Update

The drives have been replaced and RAID array rebuilt – we are now performing a bare metal restore.

Update

The restore is currently at 21%.

Update

The restore is currently at 38%.

Update

The restore is currently at 56%.

Update

The restore has now completed – we are performing some final checks before bringing the machine back up.

Update

The server Toby-DH/PleskWin3 is now back online.

If you are still experiencing issues please raise a support ticket at http://support.othellotech.net/

Update

We have received scattered reports of additional problems with this server. At this point we have not been able to verify the cause, more updates will be provided as they are available.

Update

Remote diagnostics have not assisted, an engineer has been dispatched for physical diagnostics.

Update

There was more degredation to the drive arrays for this server. It is currently back in service, however we expect to be performing a hardware migration very soon.

More details of the migration will be provided as they happen.

Update

The server has failed again and destroyed the data on the RAID.

We have replaced the server and the restore is in progress.

Update

The restore is currently at 14% – we will post further updates as they are available.

Update

The restore is currently at 42%.

Update

The restore is currently at 59%.

Update

The restore is currently at 67%.

Update

The restore is currently at 74%.

Update

The restore is currently at 89%.

Update

The restore is completed and the disk verify is at 56%.

Update

The disk verify phase has now completed. Engineers have now turned their attentions to repairing the software differences due to the replaced hardware.

Update

Despite our best efforts, recovery using the CDP (Constant Data Protection) Block Level Backup has failed. This is most likely due to the incremental nature of the original disk failures.

The server is being re-provisioned onto another set of disks and we will attempt to re-provision and recover whatever files are possible from the block restored disks. Unfortunately this means that some customer data may be unrecoverable.

Again, we will provide updates as work progresses.