April 2012 archive

Apr 19

COMPLETED: Planned cPanel Upgrade

Following some reasonably major faults with the current ‘release’ version of cPanel, we are being forced to upgrade all shared servers to the new ‘current’ version. When: Saturday 21st 2012 – 09:00 onwards What: Out-of-cycle cPanel Upgrade Affects: cPanel, WHM and Webmail access for customers during the upgrade. No other services are affected. We expect …

Continue reading »

Apr 10

COMPLETED: Planned Migration: cpanel4.othellohosts.net

As part of our continued commitment to quality of service and uptime, this host must be replaced with more modern hardware and software combinations.  We have determined that the least disruptive method to handle this is to treat it in the same fashion as a foreign server migration. As such IP addressing of sites will …

Continue reading »

Apr 05

COMPLETED: Emergency Maintenance : Hosting : DHUK WebsitePanel Services

Thursday 5th April 2012 22:00 The hardware platform (servers) hosting “DirectHostingUK” WebsitePanel clients has failed, technicians are onsite determining the scope of the problem and what to do to bring the system(s) back online. *update* Friday 6th April 2012 02:00 The drive array containing all the client data/virtual-machines is degraded, replacement drives have been fitted …

Continue reading »

Apr 03

COMPLETED: Planned Maintenance: Level3 Router Replacement

We have been advised by Level(3) that they have a maintenance window planned 20 April 2012 01:00 – 04:00 BST where they will replace their London routing infrastructure.  This work will not cause a connectivity outage for any customer; however any connections through Level(3) at the point they perform their work may well be disconnected, …

Continue reading »