Jan 25

COMPLETED: Outage – UKCloud Services, Manchester Cluster

Outage: UKCloud Services – Manchester Cluster

What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible.

Affects: All customers with onapp ukcloud virtual machines based in Manchester.
Please note; this does not affect our London based services.

When: This condition was detected at 04:00 25/01/2013.  We do not yet have an ETA for service restoration as the datacentre are still investigating.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.  We are aware that outage from last week is as yet unexplained as the datacentre hasn’t provided a full RFO – this outage appears to be a similar fault.

Update 1: 16:46 25/01/2013
Service has been restored we have been advised the issue has been resolved and they are continuing to monitor the network.