Feb 21

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16

When is this maintenance:

Starting: 01/03/2019 18:00
Completing: 01/03/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Nov 08

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel16

When is this maintenance:

Starting: 16/11/2018 18:00
Completing: 16/11/2018 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Sep 19

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 28/09/2018 18:00
Completing: 28/09/2018 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jun 22

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel7
  • cPanel10
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16

When is this maintenance:

Starting: 29/06/2018 18:00
Completing: 29/06/2018 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

May 24

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel7
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 01/06/2018 18:00
Completing: 01/06/2018 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Apr 13

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel11

When is this maintenance:

Starting: 20/04/2018 18:00
Completing: 20/04/2018 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jan 30

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 09/02/2018 18:00
Completing: 09/02/2018 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Dec 02

COMPLETED: Emergency Maintainance: MySQL (DC Hosting/Servers)

Outage: mysql.dc-servers.com

What: Unable to access MySQL services for hSphere accounts

Affects: All customers with hSphere accounts that use MySQL

When: Sat 2/December/2017 08:30am

MySQL services became unavailable this morning on this server.

Support Staff attempted to restart the server remotely but access was not restored.

DataCentre Technicians despatched to site to investigate further.  The physical hardware was found to have failed.  In this case we believe it is related to the power supply unit, and data is not at risk.  However, due to the nature of this hardware, restoration to an alternative is likely to require an extended period of time.

We apologise for the inconvenience caused, and assure all affected clients that we are working on solving the issue.

Oct 27

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel10
  • cPanel15
  • Blog2

When is this maintenance:

Starting: 03/11/2017 18:00
Completing: 03/11/2017 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Sep 23

COMPLETED: Planned Maintenance: DDUK Servers/Services Upgrade and Restart

Planned Maintenance: DDUK Servers/Services Upgrades

Operating Systems, Control Panels, Script Installers, DNS and Other Add-On Services

What is being done:

  • upgrade to new operating system version
  • update of anti-virus software
  • installation of .66. cPanel/WHM
  • update of security systems including firewalls and intrusion detection software
  • essential patches and maintenance

In order for the updates to take effect individual services and/or servers will require a number of shutdowns & restarts

This will take approximately 15 minutes per server during which time the affected systems will be temporarily unavailable.

Who is affected:

Shared Hosting
Email Hosting
WordPress Hosting
Ecommerce Hosting
Email Forwarding
Web Forwarding

  • cPanel/Server10 Clients
  • cPanel/Server11 Clients
  • cPanel/Server12 Clients
  • cPanel/Server15 Clients
  • cPanel/Server16 Clients
  • Android App Clients
  • iOS App Clients

Incoming email during this time will “queue” at the sender.
Outbound emails will stay on your local machine (where using a mail client)
Webmail access will be unavailable until the work is completed

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return automatically once the server has restarted.

Hosting Control Panels will be temporarily unavailable until the maintenance is finished.

Hosted Apps and Hosted Scripts will be unavailable until the server has completely restarted following the upgrades and patches.

When is this maintenance:

Starting: Friday 13th October 17:30
Completing: Friday 13th October 18:30

Why do we need to do this:

It is important for the safety and security of your data that each of the various components/servers/systems/package providing your service has the most current security updates, operating system patches, anti-virus, anti-malware, ids/firewall rules and industry best-practices for handling abuse/dos/ddos/etc

Disruptive Maintenance like this is always kept to the minimum possible timeframes.