Oct 31
Server Maintenance: cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1 servers.
When: 2012/10/31 19:00 to 21:00
Update 1: This maintenance has been completed successfully. Thank you for your patience.
Oct 31
Server Maintenance: Hosting Plesk 1/2/3 (DesignerHosting Edward/Percy/Duck) / EnsimWin1 (Thomas)
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services on Plesk 1/2/3/ EnsimWin1 servers.
When: 2012/10/31 19:00 to 21:00
Update 1: This maintenance has been completed successfully. Thank you for your patience.
Oct 30
Server Maintenance: Hosting Plesk 7/8/9
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services on Plesk 7/8/9 servers.
When: 2012/10/30 19:45 to 20:15
Update 1 2012/10/30 20:10: This maintenance has been completed successfully. Thank you for your patience.
Sep 18
Emergency Maintenance: Hosting – EnsimWin1/Thomas
What: This server has suffered an unknown failure, engineers are on-site and will provide more information when possible.
Affects: All customers with Windows hosting services provided by this service/server.
When: This condition was detected at 8:00 18/09/2012. We do not yet have an ETA for service restoration as the system is being tested to ensure no other failures.
We apologise for the inconvenience this has caused, service will be restored as soon as possible.
Update 1 (18/09/2012 14:20): –
We apoologise for the lack of an update, the engineers have been working non-stop to recover this server. It has been returned to service – however we strongly recommend that all customers contact us to discuss migration paths to other platforms as Ensim for Windows is becoming less supportable.
Aug 12
Emergency Maintenance: Hosting – DC Hosting/Win1
What: This server has suffered a cooling failure and has been temporarily taken out of service for repairs.
Affects: All customers with Windows hosting services provided by this service/server. Please note; this will not affect e-mail or other account functions – just the web site.
When: This condition was detected at 09:43 12/08/2012. We do not yet have an ETA for service restoration as the system is being tested to ensure no other failures.
We apologise for the inconvenience this has caused, service will be restored as soon as possible.
Update 1:
This host has now been repaired and returned to service. We apologise for the duration and inconvenience.
Jul 25
Server Helm2.othellohosts.net is under maintenance following a fault in the control panel.
We will post more details once they are available.
Update 1:
All affected customers have been migrated to our DotNetPanel services and the Helm platform retired. This will mean a change of credentials and URLs for the Control Panel. All customers will have received a new Welcome E-mail for the new service with these details in. We apologise for the inconvenience. With works of this magnitude there may be a few lingering issues with individual scripts, if this affects you please contact Support via the usual methods (support@othellotech.net, http://support.othellotech.net).
Jul 24
Planned Maintenance : Cooling : Chiller Introduction
What: Introduction into the live cooling circuit of new rooftop Aircon Chiller ref 2:2
Who (Affects): Building Facilities – Non Service Affecting
When (start, end): Thursday 26th July 10:00 – 18:00 and Friday 27th July 10:00 – 18:00
Why: In order to extend the Othello PremierDC DataCentre facilities, we are introducing new Chiller circuits in a staged upgrade so that even when aircon is under maintenance, we maintian Tier3+ levels of service with 2N+1 on all critical systems.
This work is to bring online one additional Chiller circuit (taking the current total to 4) and should not impact client service levels at all.
Chiller has already been fitted, commissioning takes ~2 days.
Facilities team members and aircon contractors will be onsite 24/7 during all works.
Jul 13
What:
Migrate data to a new server.
Who (affects):
All H-Sphere customers with sites hosted on server hsphere-linwebs1.othellohosts.net will be unable during the migration.
When:
starting Monday 16 July 2012 21:00
completing Monday 16 July 2012 22:00
Why:
Increase server resources.
Jul 12
Due to a failed disk we will be replacing the drive and re-syncing the RAID.
When: Thursday 20:00
What: Replace failing HDD and RAID sync.
Affects: HSphere hosting/email clients on Win6 (DC-Hosting)
Expected Outage: 1-2 hours during the RAID sync.
Jul 05
As part of our commitment to continued high levels of service, we must announce the following planned maintenance work.
When: Monday 9th July 00:00 – 02:00 BST (UTC +1)
What: Services Restart
Affects: All cPanel shared hosting servers (cPanel 1-6, stream2)
Expected Outage: 5-15 minutes per server as it restarts to apply critical updates and preventative disk checks.
Each server will only be restarted once, however services are at risk for the entire window.