Category: Emergency Maintenance

Emergency Maintenance Tasks

Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services Control Panel and Associated Packages Upgrades What is being done: upgrade to new version of Web Host Manager (whm) upgrade to new version of cPanel upgrade add-on packages & script installers In order for the updates to take effect all services will need to go through a graceful restart This will take …

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COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services Control Panel and Associated Packages Upgrades What is being done: upgrade to new version of Web Host Manager (whm) upgrade to new version of cPanel upgrade add-on packages & script installers In order for the updates to take effect all services will need to go through a graceful restart This will take …

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COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server

Emergency Maintenance: DDUKCP15 cPanel Hosting Servic Drive Array Replacement What is being done: replace faulty drive(s) rebuild array(s) restore data In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart This will …

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COMPLETED: Emergency Maintainance: LinWebS1 (DC Hosting/Servers)

Outage: linwebs1.dc-servers.com What: Unable to access Web services for hSphere accounts Affects: All customers with hSphere accounts that use linwebs1.dc-servers.com When: Wed 8/May/2019 07:50am Web services became unavailable due to unknown factors this morning. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians despatched to site to investigate further. …

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COMPLETED: Emergency Maintainance: MySQL (DC Hosting/Servers)

Outage: mysql.dc-servers.com What: Unable to access MySQL services for hSphere accounts Affects: All customers with hSphere accounts that use MySQL When: Sat 2/December/2017 08:30am MySQL services became unavailable this morning on this server. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians despatched to site to investigate further.  The …

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COMPLETED: Emergency Maintenance: OVZBudget02

What: Urgent Replacement of : ovz-budget-02.vps.astutium.com Load based problems causing VPS Host Node random restarts on the ovz-budget-02 server This host/node has suffered 3 issues in recent weeks, and again today is under extreme load. We are therefore performing an emergency migration of all Active VPS to new hardware to prevent further servcie interruptions whilst …

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COMPLETED: Emergency Maintenance – Plesk 8-9

Outage: plesk8-9.hosting.astutium.com What: Unable to access services running on Plesk Hosting Server 8-9 Affects: All customers with Plesk based shared hosting in plsk8 or plsk9 machines When: Sat 11/June/2016 9:15am Plesk hosting platform became unresponsive at approx 9.15am this morning. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians …

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COMPLETED: Emergency Maintenance: OVZBudget03

Outage: ovz-budget-03.vps.astutium.com What: Intermittent connectivity issues accessing Virtual Private Servers on the ovz-budget-03 server caused by excessive CPU Load and Data-Transfer levels Affects: All customers with OVZ virtual machines on ovz-budget-03.vps.astutium.com. When: Ongoing This issue is under investigation, initial findings indicate one-or-more exploited virtual servers causing connectivity problems to other virtual machines on the same …

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COMPLETED: Planned Maintenance: Astutium Website and Client Portal

Planned Maintenance: Astutium Website and Client Portal Rollout of new features and fixes When is this maintenance: Starting Monday 1st February 2016 10:00 Completing Monday 1st February 2016 18:00 What is being done: * Upgrade to latest versions of Operating System * Security enhancements to Client Portal * Changes to new version of Smarty & …

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COMPLETED:Emergency Maintanence – UK1.mcftserver.com

Outage: UK1.mcftserver.com What: All Minecraft servers on UK1.mcftserver.com are currently unavailable due to a hardware failure. Affects: All customers with Minecraft servers on UK1.mcftserver.com. When: This condition was detected at 21:50 2015/12/02. We do not yet have an ETA for service restoration but this post will be updated as further information is available. Update: December 2nd …

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