Nov 04

COMPLETED: Emergency Maintenance: Astutium cPanel10 Shared Hosting Server

Emergency Maintenance: cPanel Hosting Server cpanel10

What is being done:

Replacement of server cPanel10 with new machine and restore of data.

Who is affected:

Clients with Hosting Services on UK/London cPanel Hosting (web, email, personal, business, enterprise/e-commerce hosting packages) on server:

  • cpanel10

When is this maintenance:

Starting Saturday 04 November 01:00
Completing Monday 06 November 23:00

Why do we need to do this:

The server is reporting physical problems with hardware/memory following excessive server load due to sites being attacked/abused.

We are taking this action at this stage to replace the machine with a more powerful unit and add additional firewall processing capabilities to prevent further access issues / downtime / data-loss.

Updates:

  • 05/Nov/2023 – 01:00
    Mail from 3rd November where not already downloaded by POP3 to your devices is being resynced/recovered – expected to complete before 14:00 Monday 6th.

  • 05/Nov/2023 – 01:00
    All sites restored, mail from 3rd and 4th November is being resynced where available, or starting to be delivered where queued at the sender.

  • 04/Nov/2023 – 22:00
    Data Restore completed for all Bronze, Silver, Gold, Platinum and Titanium Packages, the remaining shared-hosting sites are in progress

  • 04/Nov/2023 – 16:00
    Data Restore completed for all Business and Enterprise Packages, the remaining shared-hosting sites are in progress

  • 04/Nov/2023 – 09:00
    Data Restore to alternative hardware is in progress for clients with priority support addons, this should be completed by appx 12:00 with the remaining shared-hosting sites starting at 13:00 – estimated completion is 14:00 Sunday for all sites/services to be online

  • 04/Nov/2023 – 04:00
    Recovery/Repair has been unsuccessful and replacement then data recovery/restore needs to to be undertaken starting immediately
  • 04/Nov/2023 – 01:00
    Technicians are working onsite on the server to see if it can be recovered/repaired

Jun 15

Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel06
  • Shared Hosting: cPanel08
  • Shared Hosting: cPanel09
  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 29/September/2023 18:00
Completing: 30/September/2023 18:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

Mar 02

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel07
  • Shared Hosting: cPanel08
  • Shared Hosting: cPanel09
  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 10/03/2023 18:00
Completing: 10/03/2023 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

Dec 07

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel07
  • Shared Hosting: cPanel08
  • Shared Hosting: cPanel09
  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 16/12/2022 18:00
Completing: 16/12/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

Oct 14

COMPLETED: Planned Maintenance: Shared Hosting Servers

Shared Hosting Services

Security Updates and Patches

What is being done:

  • upgrade to new operating system versions
  • rollout of latest security patches
  • additional rules for intrusion detection systems and firewalls

In order for the updates to take effect servers will need to be shutdown, updated and then restarted.

This will take approximately 1 hour during which time any “active” connections will terminate until updates are completed.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on UK hosting servers:

  • Shared Hosting: cPanel*
  • Shared Hosting: DirectAdmin*
  • Shared Hosting: HSphere*

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on UK reseller servers:

  • Reseller Hosting: Reseller*

When is this maintenance:

Fri 28/10/2022 20:00 – Sat 29/10/2022 08:00
Sat 29/10/2022 20:00 – Sun 31/10/2022 08:00
Sun 30/10/2022 20:00 – Mon 31/10/2022 08:00
Mon 31/10/2022 20:00 – Tue 31/10/2022 08:00

Although this is a long maintenance window, this is to ensure enough time to update each server one at a time and check them thoroughly before starting the next, servers will *NOT* be offline for he whole window, only for between 15 and 60 minutes at some point during the window.

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, firewalling and IDS improvements to limit abuse and hack attempts.

Sep 27

COMPLETED: Emergency Maintenance: Astutium cPanel10 Shared Hosting Server

Emergency Maintenance: cPanel Hosting Server cpanel10

What is being done:

Replacement of primary SSD disk array.

Who is affected:

Clients with Hosting Services on UK/London cPanel Hosting (web, email, personal, business hosting packages) on server:

  • cpanel10

When is this maintenance:

Starting Tuesday 27 September 18:00
Completing Thursday 29 September 15:00

Why do we need to do this:

The current disk drives in this server are reporting physical problems following excessive server load.
We are taking this action at this stage to fix the current issue and to prevent further issues / data-loss later on.
After the initial diagnosis it was determined that the drive(s) need to be replaced immediately before attempting to bring services back online.

Updates:

  • 29/Sept/2022 – 15:00
    Data restore complete and the server back online. Mail queued on the remote servers will be delivered as normal once the sending server retries.
  • 29/Sept/2022 – 11:00
    Data Restore at 91%
  • 29/Sept/2022 – 08:30
    Data Restore at 85%
  • 29/Sept/2022 – 00:20
    Data Restore at 70%
  • 28/Sept/2022 – 18:55
    Data Restore at 60%
  • 28/Sept/2022 – 14:45
    Data Restore at 50%
  • 28/Sept/2022 – 10:00
    Data Restore at 40%
  • 28/Sept/2022 – 04:00
    Data Restore at 30%. Unfortunately (as we have been asked in tickets) it’s not possible to speed this up (if we could, we would !)
  • 27/Sept/2022 – 22:00
    Data restore in progress – web and ftp services will be offline until completed, current email access will be offline until completed, new emails will queue on the senders’ systems until the mailserver is fully available
  • 27/Sept/2022 – 20:00
    Drive array is failing to read correctly, disks removed and replaced

Sep 02

COMPLETED – Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel05
  • Shared Hosting: cPanel07
  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 16/09/2022 18:00
Completing: 16/09/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

Aug 22

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

DirectAdmin Shared Hosting Services

Primary PHP Version Update

What is being done:

  • upgrade primary PHP version
  • move users previously using the primary PHP version to legacy version
  • upgrade packages dependant on later PHP versions

This will take approximately 60 minutes during which time websites will be unavailable, email will continue to operate as normal.

Who is affected:

All Shared Hosting on DirectAdmin servers:

  • Shared Hosting: DirectAdmin1s

 

All DirectAdmin Reseller Web Hosting services on reseller servers:

  • Reseller Hosting: DirectAdmin1r

When is this maintenance:

Starting: 26/08/2022 18:00
Completing: 26/08/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jun 15

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 24/06/2022 18:00
Completing: 24/06/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

Mar 19

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 01/04/2022 18:00
Completing: 01/04/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing