April 2013 archive

Reason For Outage (RFO) April 29th 2013

Astutium Ltd try to be as informative and open as possible regarding any service affecting problems and scheduled maintenance by posting on the Astutium Status Blog for general [not client specific] issues. Breakdown of the problems experienced 29/04/2013 Approximately 10am we received several reports of difficulty accessing our own website and some customer servers. Neither …

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COMPLETED: Emergency Maintenance: SW-Routed1

Emergency Maintenance: Switch Routed 1 What: Intermittent Failure of Switch Routed 1 Affects: All routed services When: 2013/04/29 – Various Engineers are onsite preparing a replacement. A further brief outage will be required to replace/swap the failed component. Update 1: 29/04/2013 22:36 – The affected network component has now been fully replaced.¬† We don’t expect …

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COMPLETED: Emergency Maintenance: Hosting Plesk 8

Emergency Maintenance: Hosting Plesk 8 What: Failure of Hosting Server Plesk-8 Affects: All resellers/customers with websites and email services¬†on Plesk 8 When: 2013/04/24 04:32 Engineers are onsite investigating the extent of the problems It is currently expected that a new server will need to be deployed (ETA 12 hours) and hosting/email accounts recreated. Update 1 …

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