Emergency Maintenance: DDUKCP15 cPanel Shared Hosting Service
Drive Array Replacement
What is being done:
- replace faulty drive(s)
- rebuild array(s)
- restore data
In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart
This will take approximately 24-48 hours during which time service performance will be reduced or unavailable.
Who is affected:
All Shared Email and Web Hosting services on:
- DDUK cPanel Server 15
When is this maintenance:
Starting: 20/April/2020 at 07:30
Completing: 21/April/2020 at 19:30
Why do we need to do this:
The machines have failed irrecoverably, and must be replaced, followed by data recovery/restore and hosting account configuration
The replacement work is ongoing, although slower than originally anticipated, we aim to have all services back online later today/sometime tomorrow
The server replacement has been installed and setup, new control panel setup and checked, configuration and security systems applied, data can now be recovered/restored – this is expected to take at least another 12 hours before all services are back online.
Data recovery/restore and hosting account redeployment is ongoing, with appx 30 of services now back online
Data recovery/restore and hosting account redeployment is ongoing, with over 60% of services now back online
Data recovery/restore completed and all sites/services are operating as expected.
If you are seeing any issues accessing your website, emails etc please open a ticket through the client portal and the technicians will be able to investigate