Emergency Maintenance: DDUKCP15 cPanel Hosting Servic Drive Array Replacement What is being done: replace faulty drive(s) rebuild array(s) restore data In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart This will …
Category: Emergency Maintenance
Emergency Maintenance Tasks
May 08
COMPLETED: Emergency Maintainance: LinWebS1 (DC Hosting/Servers)
Outage: linwebs1.dc-servers.com What: Unable to access Web services for hSphere accounts Affects: All customers with hSphere accounts that use linwebs1.dc-servers.com When: Wed 8/May/2019 07:50am Web services became unavailable due to unknown factors this morning. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians despatched to site to investigate further. …
Dec 02
COMPLETED: Emergency Maintainance: MySQL (DC Hosting/Servers)
Outage: mysql.dc-servers.com What: Unable to access MySQL services for hSphere accounts Affects: All customers with hSphere accounts that use MySQL When: Sat 2/December/2017 08:30am MySQL services became unavailable this morning on this server. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians despatched to site to investigate further. The …
Jul 04
COMPLETED: Emergency Maintenance: OVZBudget02
What: Urgent Replacement of : ovz-budget-02.vps.astutium.com Load based problems causing VPS Host Node random restarts on the ovz-budget-02 server This host/node has suffered 3 issues in recent weeks, and again today is under extreme load. We are therefore performing an emergency migration of all Active VPS to new hardware to prevent further servcie interruptions whilst …
Jun 11
COMPLETED: Emergency Maintenance – Plesk 8-9
Outage: plesk8-9.hosting.astutium.com What: Unable to access services running on Plesk Hosting Server 8-9 Affects: All customers with Plesk based shared hosting in plsk8 or plsk9 machines When: Sat 11/June/2016 9:15am Plesk hosting platform became unresponsive at approx 9.15am this morning. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians …
May 31
COMPLETED: Emergency Maintenance: OVZBudget03
Outage: ovz-budget-03.vps.astutium.com What: Intermittent connectivity issues accessing Virtual Private Servers on the ovz-budget-03 server caused by excessive CPU Load and Data-Transfer levels Affects: All customers with OVZ virtual machines on ovz-budget-03.vps.astutium.com. When: Ongoing This issue is under investigation, initial findings indicate one-or-more exploited virtual servers causing connectivity problems to other virtual machines on the same …
Feb 01
COMPLETED: Planned Maintenance: Astutium Website and Client Portal
Planned Maintenance: Astutium Website and Client Portal Rollout of new features and fixes When is this maintenance: Starting Monday 1st February 2016 10:00 Completing Monday 1st February 2016 18:00 What is being done: * Upgrade to latest versions of Operating System * Security enhancements to Client Portal * Changes to new version of Smarty & …
Dec 02
COMPLETED:Emergency Maintanence – UK1.mcftserver.com
Outage: UK1.mcftserver.com What: All Minecraft servers on UK1.mcftserver.com are currently unavailable due to a hardware failure. Affects: All customers with Minecraft servers on UK1.mcftserver.com. When: This condition was detected at 21:50 2015/12/02. We do not yet have an ETA for service restoration but this post will be updated as further information is available. Update: December 2nd …
Nov 13
COMPLETED: Emergency Maintenance: Win6/DC Hosting
Outage: Win6 (DC Hosting) due to RAID Array Degredation What: All customer websites served from Win6 are currently unavailable. Mail and other servers are still available. Affects: All customers with websites served from Win6 (DC Hosting). Please note; this does not affect any part of the Astutium Network, or the MiniVPS Maidenhead or Manchester based …
Oct 29
COMPLETED: Downtime: Xavvo/MiniVPS Services Newcastle
Outage: Xavvo/MiniVPS Services Newcastle What: All VPS/VDS/Dedicated Services in Newcastle are currently unavailable. Affects: All customers with Xavvo/MiniVPS services from the Wildcard DataCentre based in Newcastle. Please note; this does not affect any part of the Astutium Network, or the MiniVPS Maidenhead or Manchester based services. When: This condition was detected at 16:40 2015/10/29. We …