DataCenter Major Engineering Works Power Testing, Upgrades and Replacements What is being done: Replacement of faulty UPS Checking of Breakers and Wiring Failover Testing of Power Systems Following the unexpected power issues at Level3/CenturyLink on 8th and 12th of June which caused major disruptions to all datacentre tennants, they are performing major testing and remedial …
Category: Emergency Maintenance
Emergency Maintenance Tasks
Apr 20
COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server
Emergency Maintenance: DDUKCP15 cPanel Shared Hosting Service Drive Array Replacement What is being done: replace faulty drive(s) rebuild array(s) restore data In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart This …
Mar 18
COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart
cPanel Hosting Services Control Panel and Associated Packages Upgrades What is being done: upgrade to new version of Web Host Manager (whm) upgrade to new version of cPanel upgrade add-on packages & script installers In order for the updates to take effect all services will need to go through a graceful restart This will take …
Feb 12
COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart
cPanel Hosting Services Control Panel and Associated Packages Upgrades What is being done: upgrade to new version of Web Host Manager (whm) upgrade to new version of cPanel upgrade add-on packages & script installers In order for the updates to take effect all services will need to go through a graceful restart This will take …
Oct 18
COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server
Emergency Maintenance: DDUKCP15 cPanel Hosting Servic Drive Array Replacement What is being done: replace faulty drive(s) rebuild array(s) restore data In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart This will …
May 08
COMPLETED: Emergency Maintainance: LinWebS1 (DC Hosting/Servers)
Outage: linwebs1.dc-servers.com What: Unable to access Web services for hSphere accounts Affects: All customers with hSphere accounts that use linwebs1.dc-servers.com When: Wed 8/May/2019 07:50am Web services became unavailable due to unknown factors this morning. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians despatched to site to investigate further. …
Dec 02
COMPLETED: Emergency Maintainance: MySQL (DC Hosting/Servers)
Outage: mysql.dc-servers.com What: Unable to access MySQL services for hSphere accounts Affects: All customers with hSphere accounts that use MySQL When: Sat 2/December/2017 08:30am MySQL services became unavailable this morning on this server. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians despatched to site to investigate further. The …
Jul 04
COMPLETED: Emergency Maintenance: OVZBudget02
What: Urgent Replacement of : ovz-budget-02.vps.astutium.com Load based problems causing VPS Host Node random restarts on the ovz-budget-02 server This host/node has suffered 3 issues in recent weeks, and again today is under extreme load. We are therefore performing an emergency migration of all Active VPS to new hardware to prevent further servcie interruptions whilst …
Jun 11
COMPLETED: Emergency Maintenance – Plesk 8-9
Outage: plesk8-9.hosting.astutium.com What: Unable to access services running on Plesk Hosting Server 8-9 Affects: All customers with Plesk based shared hosting in plsk8 or plsk9 machines When: Sat 11/June/2016 9:15am Plesk hosting platform became unresponsive at approx 9.15am this morning. Support Staff attempted to restart the server remotely but access was not restored. DataCentre Technicians …
May 31
COMPLETED: Emergency Maintenance: OVZBudget03
Outage: ovz-budget-03.vps.astutium.com What: Intermittent connectivity issues accessing Virtual Private Servers on the ovz-budget-03 server caused by excessive CPU Load and Data-Transfer levels Affects: All customers with OVZ virtual machines on ovz-budget-03.vps.astutium.com. When: Ongoing This issue is under investigation, initial findings indicate one-or-more exploited virtual servers causing connectivity problems to other virtual machines on the same …