Jan 25

COMPLETED: Outage – UKCloud Services, Manchester Cluster

Outage: UKCloud Services – Manchester Cluster

What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible.

Affects: All customers with onapp ukcloud virtual machines based in Manchester.
Please note; this does not affect our London based services.

When: This condition was detected at 04:00 25/01/2013.  We do not yet have an ETA for service restoration as the datacentre are still investigating.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.  We are aware that outage from last week is as yet unexplained as the datacentre hasn’t provided a full RFO – this outage appears to be a similar fault.

Update 1: 16:46 25/01/2013
Service has been restored we have been advised the issue has been resolved and they are continuing to monitor the network.

Jan 17

COMPLETED: Outage: UKCloud Services Manchester Cluster

Outage: UKCloud Services – Manchester Cluster

What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible

Affects: All customers with onapp ukcloud virtual machines based in Manchester.
Please note; this does not affect our London based services.

When: This condition was detected at 20:05 17/01/2013.  We do not yet have an ETA for service restoration as the datacentre are still investigating.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.

Update 1: 03:40 18/01/2013
The datacentre have suffered a failure of their routing infrastructure, engineers are onsite, no ETA for fix as yet.
We apologise for the duration and inconvenience.

Nov 01

Server Maintenance: DC Hosting (All servers)

Server Maintenance: All DC Hosting Services
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services for DC Hosting customers.
When: 2012/10/31 19:00 to 21:00

Oct 31

COMPLETED: Server Maintenance: cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1

Server Maintenance: cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1 servers.
When: 2012/10/31 19:00 to 21:00

Update 1:  This maintenance has been completed successfully.  Thank you for your patience.

Oct 31

COMPLETED: Server Maintenance: Hosting Plesk 1/2/3 (DesignerHosting Edward/Percy/Duck) / EnsimWin1 (Thomas)

Server Maintenance: Hosting Plesk 1/2/3 (DesignerHosting Edward/Percy/Duck) / EnsimWin1 (Thomas)
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services on Plesk 1/2/3/ EnsimWin1 servers.
When: 2012/10/31 19:00 to 21:00

Update 1:  This maintenance has been completed successfully.  Thank you for your patience.

Oct 30

COMPLETED: Server Maintenance: Hosting Plesk 7/8/9

Server Maintenance: Hosting Plesk 7/8/9
What: Updating Operating System packages and restarting servers.
Affects: All customers with websites and email services on Plesk 7/8/9 servers.
When: 2012/10/30 19:45 to 20:15

Update 1 2012/10/30 20:10:  This maintenance has been completed successfully.  Thank you for your patience.

Sep 18

COMPLETED: EnsimWin1/Thomas – Emergency Maintenance

Emergency Maintenance: Hosting – EnsimWin1/Thomas

What: This server has suffered an unknown failure, engineers are on-site and will provide more information when possible.
Affects: All customers with Windows hosting services provided by this service/server.
When: This condition was detected at 8:00 18/09/2012.  We do not yet have an ETA for service restoration as the system is being tested to ensure no other failures.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.

Update 1 (18/09/2012 14:20): –
We apoologise for the lack of an update, the engineers have been working non-stop to recover this server.  It has been returned to service – however we strongly recommend that all customers contact us to discuss migration paths to other platforms as Ensim for Windows is becoming less supportable.

Aug 12

COMPLETED: Emergency Maintenance: Hosting – DC Hosting/Win1

Emergency Maintenance: Hosting – DC Hosting/Win1

What: This server has suffered a cooling failure and has been temporarily taken out of service for repairs.
Affects: All customers with Windows hosting services provided by this service/server.  Please note; this will not affect e-mail or other account functions – just the web site.
When: This condition was detected at 09:43 12/08/2012.  We do not yet have an ETA for service restoration as the system is being tested to ensure no other failures.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.

Update 1:
This host has now been repaired and returned to service.  We apologise for the duration and inconvenience.

Jul 25

COMPLETED: Emergency Maintenance : Hosting : Helm2 (MidnightSoftware)

Server Helm2.othellohosts.net is under maintenance following a fault in the control panel.

 

We will post more details once they are available.

 

Update 1:
All affected customers have been migrated to our DotNetPanel services and the Helm platform retired.  This will mean a change of credentials and URLs for the Control Panel.   All customers will have received a new Welcome E-mail for the new service with these details in.  We apologise for the inconvenience.  With works of this magnitude there may be a few lingering issues with individual scripts, if this affects you please contact Support via the usual methods (support@othellotech.net, http://support.othellotech.net).

 

Jul 24

COMPLETED: Planned Maintenance : Cooling : Chiller Introduction

Planned Maintenance : Cooling : Chiller Introduction

What: Introduction into the live cooling circuit of new rooftop Aircon Chiller ref 2:2

Who (Affects): Building Facilities – Non Service Affecting

When (start, end): Thursday 26th July 10:00 – 18:00 and Friday 27th July 10:00 – 18:00

Why: In order to extend the Othello PremierDC DataCentre facilities, we are introducing new Chiller circuits in a staged upgrade so that even when aircon is under maintenance, we maintian Tier3+ levels of service with 2N+1 on all critical systems.

This work is to bring online one additional Chiller circuit (taking the current total to 4) and should not impact client service levels at all.
Chiller has already been fitted, commissioning takes ~2 days.
Facilities team members and aircon contractors will be onsite 24/7 during all works.