COMPLETED: Planned Maintenance/Upgrade – Client Portal

We will be upgrading the Client Portal (http://my.othellotech.net/) on 24/01/2012 between 18:00 and 19:00 UTC.

During the upgrade existing clients will not be able to access the client portal features such as searching for viewing invoices etc.  Access to individual hosting control panels etc will still be available directly as advised in your welcome email. The upgrade will also prevent new clients from signing up,  checking domain availability etc.

UPDATE

The client portal upgrade has been completed if you experience any problems please raise a support ticket.

COMPLETED: CentralNIC Planned Maintenance

CentralNIC have advised us of their annual database maintenance period.  This is scheduled for 09:00 (GMT/UTC) Sunday January 29 2012.  They did not provide a duration, however we expect the service to be considered at-risk until at least 13:00.  During this period it will not be possible to register, renew or update (contacts or nameservers) CentralNIC based domain names.  Customers who attempt changes will be presented with error messages, renewal and registrations will be queued and manually processed by the Domains Team. (Common CentralNIC TLDs are .uk.com, .uk.net, etc.)  The domains will continue to resolve correctly throughout the maintenance window.

Final Update (January 29 2012 – 09:18): This maintenance has been completed.  All CentralNIC functions are available again.

COMPLETED: Planned Maintenance/Upgrade – PHP 5.3 (cPanel Servers)

Commencing 23rd January 2012 we will begin upgrading cPanel  Servers to PHP 5.3.  This will have an impact on scripts that have not been coded to PHP standards or rely on outdated behaviours.

For most pre-packaged applications this should have no effect at all – with the exception of some upgrade choices becoming available.  If your previously working scripts fail after the upgrade, please contact Support via the normal channels (support -at- othellotech.net / http://support.othellotech.net) to see if we can provide any assistance.  Please note however, that all customer scripts are their responsibility.

PHP.net has full details of current standards and all the details of changes between 5.2 and 5.3.

cPanel1 (cpanel1.othellohosts.net) will be upgraded Monday 23rd January 17:00 (approx. GMT).
cPanel2 (cpanel2.othellohosts.net) will be upgraded Tuesday 24th January 17:00 (approx. GMT).
cPanel3 (cpanel3.othellohosts.net) will be upgraded Wednesday 25th January 17:00 (approx. GMT).
cPanel5 (cpanel5.othellohosts.net) will be upgraded Thursday 26th January 17:00 (approx. GMT).
cPanel6 (cpanel6.othellohosts.net) will be upgraded Friday 27th January 17:00 (approx. GMT).

These upgrades may be postponed or cancelled depending on the levels of issues encountered with customer scripts.  Please check the status blog (http://status.othellotech.net) on the date of your server’s upgrade for final confirmation.

Final Update (27 January 2012 20:59) – All upgrades are now completed.

COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)

Server Plesk1 (Duck) has again suffered a RAID array degredation.  We have therefore treated the hardware as suspect and provisioned a replacement.  User data is currently being migrated to the new hardware, services will be unavailable until this process completes.  We apologise for any inconvenience, but believe this to be the prudent course of action given recent events with this hardware.

ETA for services / Next Update: 12:00 noon 17/December/2011

COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)

Server Plesk1 (Duck) has failed with a corrupt RAID array.

DataCentre technicians are onsite investigating if it can be repaired and returned to service.

If the current server is unrecoverable a new plesk server will be deployed and all sites/emails etc restored from backups.

ETA for server availability / next update 12:30 16/December/2011

Update 1:
We apologise for the lateness of the update; repairs are continuing to progress, data recovery is at approximately 10%.
Next update: 15:00 16/December/2011

Update 2:
This server has now been restored to service.  We apologise for the extended downtime, this machine is being scheduled for replacement in the near future.  E-mail will begin to be delivered over the next few hours, however this depends on the sending server’s retry schedule.
If you have any further issues, please contact support via the usual channels.

COMPLETED: Planned Maintenance: Hosting : CPanel/WHM Upgrades

What:

Planned roll out of the latest version of centos, cpanel/whm and script-installers to shared-hosting, managed-dedicated, managed-cloud and managed-vps servers.

Who (affects):

This planned maintenance affects all

When :

starting Saturday 17/December 2011 01:00 (GMT)
completing Saturday 17/December 2011 07:00 (GMT)

Why:

There has been a significant number of increases in attempted hacks and attacks on shared-hosting systems in the last few weeks – this update will add additional security and logging features, as well as a few minor interface bug-fixes (cosmetic only) and a roll-out of the latest tested PHP and Apache Updates

These updates are not expecting to be service affecting beyond a 1-2 minute server restart at the end of the updates/compiles/installations.

COMPLETED: Emergency Maintenance : Hosting : Percy

This server has suffered an unknown failure, engineers have been dispatched to investigate.

At this point we have no ETA for service restoration. More information will be posted as it becomes available.

Update

This server had developed a filesystem inconsistency, which has now been repaired. We apologise for the unexpected outage.

Emergency Maintenance : Hosting : Plesk2-Duck

Server Plesk2-Duck has failed with a corrupt RAID array.

DataCentre technicians are onsite investigating if it can be repaired and returned to service. If the current server is unrecoverable a new plesk server will be deployed and all sites/emails etc restored from backups.

ETA for server availability currently: 12:30 14/September/2011

Update

We apologise for the lack of updates this afternoon.

Duck/Plesk2 has physically been repaired however some configuration files and other data was corrupted during the initial equipment failure. These are having to be found and corrected individually to avoid user data loss.

At present there is no firm ETA on exactly when this will be completed, but we do expect it to be completed tonight.

Update

The corrupted configuration files and databases have been restored from the backups (2011/09/12 as the backup from 2011/09/13 had not completed).

If you continue to have problems with your account please raise a support ticket at http://support.othellotech.net/

Planned Maintenance : Hosting

Starts: 03/September/2011 16:00 GMT
Ends: 24/September/2011 22:00 GMT

Details:
Essential server and systems maintenance on OthelloHosts.net shared hosting servers will be taking place throughout the weekend.

  • Upgrade to latest version of Control Panel
  • Upgrade to latest o/s version
  • Upgrade to latest script installer
  • Patch/fix Apache and PHP for latest exploits
  • Add new RAM to upgrade all to min 8Gb

Affects:
All shared hosted clients on systems at IPHouse…

  • Linux Hosting (Plesk, CPanel, DirectAdmin, CP+) Clients
  • Windows Hosting (Plesk, HELM, DotNetPanel, WSP) Clients
  • Video Streaming Services Clients
  • Radio Streaming Services Clients
  • Magento Ecommerce Hosting Clients
  • WordPress Enterprise Hosting Clients
  • Joomla SaaS Hosting Clients
  • HSphere DCH Cluster Clients
  • Acquired MidnightSoftware Clients

There should only be minimal disruption to any websites, for the periods the machine is powered down (for hardware updates) or restarting services.

Should you experience any issues _before_ the server is updated, please open a ticket for support with all the details.

Should you experience any issues _after_ the server is updated, please open a ticket for support with all the details.

The forum will be updated as each machine is started and completed, please do not raise any “my site is down” support tickets whilst the server is under maintenance as
[a] we know and
[b] it’ll be back in 15 minutes

Update

System: PleskWindows1 updates started.
System: PleskWindows1 updates completed.

Update

System: MailFail1 updates started.
System: MailFail1 updates completed.

System: MailFail2 updates started.
System: MailFail2 updates completed.

Update

System: Plesk7 updates started.
System: Plesk7 updates completed.

System: Plesk9 updates started.
System: Plesk9 updates completed.

System: PleskLinuxReseller9 updates started.
System: PleskLinuxReseller9 updates completed.

Update

System: Plesk8 updates started.
System: Plesk8 updates completed.

System: PleskLinuxReseller8 updates started.
System: PleskLinuxReseller8 updates completed.

Update

System: CPanel1 updates started.
System: CPanel1 updates completed.

System: CPanel3 failed.
System: CPanel3 replaced with new machine.

System: CPanel5 updates started.
System: CPanel5 updates completed.

System: CPanel6 updates started.
System: CPanel6 updates completed.

System: CPanel7 updates started.
System: CPanel7 updates completed.

System: CPanel2 updates postponed.
System: CPanel4 updates postponed.

Update

System: CPanel2 updates started.
System: CPanel2 updates completed.

System: CPanel4 updates started.
System: CPanel4 updates completed.

System: Ensim1 updates started.
System: Ensim1 updates completed.

System: DNP1 updates postponed.

Emergency Maintenance : Hosting : cpanel2

Customers with services provided by CPanel2 will be experiencing downtime this afternoon. This server has suffered an unknown failure without warning.

At this point we do not have an exact length of the outage, however an engineer in en-route to diagnose the fault.

We will keep customers up to date via this forum posting.

Update

This server is back in service, we apologise for the inconvenience. The fault was a damaged power supply which has been replaced.