Planned Maintenance: Shared Hosting Servers

Shared Hosting Services

Security Updates and Patches

What is being done:

  • upgrade to new operating system versions
  • rollout of latest security patches
  • additional rules for intrusion detection systems and firewalls

In order for the updates to take effect servers will need to be shutdown, updated and then restarted.

This will take approximately 1 hour during which time any “active” connections will terminate until updates are completed.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on UK hosting servers:

  • Shared Hosting: cPanel*
  • Shared Hosting: DirectAdmin*
  • Shared Hosting: HSphere*

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on UK reseller servers:

  • Reseller Hosting: Reseller*

When is this maintenance:

Fri 28/10/2022 20:00 – Sat 29/10/2022 08:00
Sat 29/10/2022 20:00 – Sun 31/10/2022 08:00
Sun 30/10/2022 20:00 – Mon 31/10/2022 08:00
Mon 31/10/2022 20:00 – Tue 31/10/2022 08:00

Although this is a long maintenance window, this is to ensure enough time to update each server one at a time and check them thoroughly before starting the next, servers will *NOT* be offline for he whole window, only for between 15 and 60 minutes at some point during the window.

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, firewalling and IDS improvements to limit abuse and hack attempts.

COMPLETED: Emergency Maintenance: Astutium cPanel10 Shared Hosting Server

Emergency Maintenance: cPanel Hosting Server cpanel10

What is being done:

Replacement of primary SSD disk array.

Who is affected:

Clients with Hosting Services on UK/London cPanel Hosting (web, email, personal, business hosting packages) on server:

  • cpanel10

When is this maintenance:

Starting Tuesday 27 September 18:00
Completing Thursday 29 September 15:00

Why do we need to do this:

The current disk drives in this server are reporting physical problems following excessive server load.
We are taking this action at this stage to fix the current issue and to prevent further issues / data-loss later on.
After the initial diagnosis it was determined that the drive(s) need to be replaced immediately before attempting to bring services back online.

Updates:

  • 29/Sept/2022 – 15:00
    Data restore complete and the server back online. Mail queued on the remote servers will be delivered as normal once the sending server retries.
  • 29/Sept/2022 – 11:00
    Data Restore at 91%
  • 29/Sept/2022 – 08:30
    Data Restore at 85%
  • 29/Sept/2022 – 00:20
    Data Restore at 70%
  • 28/Sept/2022 – 18:55
    Data Restore at 60%
  • 28/Sept/2022 – 14:45
    Data Restore at 50%
  • 28/Sept/2022 – 10:00
    Data Restore at 40%
  • 28/Sept/2022 – 04:00
    Data Restore at 30%. Unfortunately (as we have been asked in tickets) it’s not possible to speed this up (if we could, we would !)
  • 27/Sept/2022 – 22:00
    Data restore in progress – web and ftp services will be offline until completed, current email access will be offline until completed, new emails will queue on the senders’ systems until the mailserver is fully available
  • 27/Sept/2022 – 20:00
    Drive array is failing to read correctly, disks removed and replaced

COMPLETED – Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel05
  • Shared Hosting: cPanel07
  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 16/09/2022 18:00
Completing: 16/09/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

DirectAdmin Shared Hosting Services

Primary PHP Version Update

What is being done:

  • upgrade primary PHP version
  • move users previously using the primary PHP version to legacy version
  • upgrade packages dependant on later PHP versions

This will take approximately 60 minutes during which time websites will be unavailable, email will continue to operate as normal.

Who is affected:

All Shared Hosting on DirectAdmin servers:

  • Shared Hosting: DirectAdmin1s

 

All DirectAdmin Reseller Web Hosting services on reseller servers:

  • Reseller Hosting: DirectAdmin1r

When is this maintenance:

Starting: 26/08/2022 18:00
Completing: 26/08/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 24/06/2022 18:00
Completing: 24/06/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 01/04/2022 18:00
Completing: 01/04/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 28/01/2022 18:00
Completing: 28/01/2022 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 24/12/2021 18:00
Completing: 24/12/2021 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14

 

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 19/11/2021 18:00
Completing: 19/11/2021 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing

COMPLETED: Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel13
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07

When is this maintenance:

Starting: 24/09/2021 18:00
Completing: 24/09/2021 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable – so these will be made available for existing hosting accounts within 24 hours of the upgrades completing