Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

When is this maintenance:

Starting: 05/06/2020 18:00
Completing: 05/06/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • Shared Hosting: cPanel07
  • Shared Hosting: cPanel10
  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2

When is this maintenance:

Starting: 15/05/2020 18:00
Completing: 15/05/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server

Emergency Maintenance: DDUKCP15 cPanel Shared Hosting Service

Drive Array Replacement

What is being done:

  • replace faulty drive(s)
  • rebuild array(s)
  • restore data

In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart

This will take approximately 24-48 hours during which time service performance will be reduced or unavailable.

Who is affected:

All Shared Email and Web Hosting services on:

  • DDUK cPanel Server 15

When is this maintenance:

Starting: 20/April/2020 at 07:30
Completing: 21/April/2020 at 19:30

Why do we need to do this:

The machines have failed irrecoverably, and must be replaced, followed by data recovery/restore and hosting account configuration

UPDATE 13:30

The replacement work is ongoing, although slower than originally anticipated, we aim to have all services back online later today/sometime tomorrow

UPDATE 21:30

The server replacement has been installed and setup, new control panel setup and checked, configuration and security systems applied, data can now be recovered/restored – this is expected to take at least another 12 hours before all services are back online.

UPDATE 01:30

Data recovery/restore and hosting account redeployment is ongoing, with appx 30 of services now back online

UPDATE 04:00

Data recovery/restore and hosting account redeployment is ongoing, with over 60% of services now back online

UPDATE 08:30

Data recovery/restore completed and all sites/services are operating as expected.

If you are seeing any issues accessing your website, emails etc please open a ticket through the client portal and the technicians will be able to investigate

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2
  • Reseller Hosting: WHMcPanel07

When is this maintenance:

Starting: 03/04/2020 18:00
Completing: 03/04/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16

When is this maintenance:

Starting: 06/03/2020 18:00
Completing: 06/03/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel11
  • cPanelA2

When is this maintenance:

Starting: 14/02/2020 18:00
Completing: 14/02/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 10/01/2020 20:00
Completing: 10/01/2020 22:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 06/12/2019 18:00
Completing: 06/12/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server

Emergency Maintenance: DDUKCP15 cPanel Hosting Servic

Drive Array Replacement

What is being done:

  • replace faulty drive(s)
  • rebuild array(s)
  • restore data

In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart

This will take approximately 90 minutes during which time service performance will be reduced or unavailable.

Who is affected:

All Shared Email and Web Hosting services on:

  • DDUK cPanel Server 15

When is this maintenance:

Starting: 18/October/2019 at 21:15
Completing: 18/October/2019 at 22:45

Why do we need to do this:

As part of our system health monitoring we have found the disk(s) in the machine are failing. I order to prevent extended downtime caused by complete data loss, it is necessary to replace the disks immediately – this will keep any disruption down to minutes rather than potentially days.

UPDATE 23:00

The data copy has been completed technicians are working on the final checks before enabling access to the server

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel07
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 10/10/2019 18:00
Completing: 10/10/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.