COMPLETED: Outage: UKCloud Services Manchester Cluster

Outage: UKCloud Services – Manchester Cluster

What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible

Affects: All customers with onapp ukcloud virtual machines based in Manchester.
Please note; this does not affect our London based services.

When: This condition was detected at 20:05 17/01/2013.  We do not yet have an ETA for service restoration as the datacentre are still investigating.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.

Update 1: 03:40 18/01/2013
The datacentre have suffered a failure of their routing infrastructure, engineers are onsite, no ETA for fix as yet.
We apologise for the duration and inconvenience.