Feb 04

Emergency Maintenance : Hosting : DesignerHosting (DC Hosting)

At 09:32 we detected a fault with the datacentre systems for the old DesignerHosting / DC-Hosting servers, this was an unscheduled outage – an engineer is current en-route to investigate. As this was unscheduled, we do not have an ETA for it to be working again. We will keep you apprised as the engineer reports back.

Update: 09:56
Power issue at Cable & Wireless datacenter affecting a number of services.

DC-Hosting
cp.dc-servers.com
mail.dc-servers.com
ns1/2.dc-servers.com
smtp.dc-servers.com
web*.dc-servers.com
win*.dc-servers.com

DesignerHosting:
duck.designerhosting.co.uk
edward.designerhosting.co.uk
percy.designerhosting.co.uk
emily.designerhosting.co.uk
toby.designerhosting.co.uk
thomas.designerhosting.co.uk

Racks: E10, E09, E08, E07, E06, E05

Service has been restored to all services listed above except:

thomas.designerhosting.co.uk
win4.dc-servers.com
win7.dc-servers.com

Update

Service has been restored to all services listed above except:

win4.dc-servers.com

Dec 08

Emergency Maintenance : Hosting : Percy

This server has suffered an unknown failure an engineer has been dispatched to investigate.

At this point we have no ETA for service restoration. More information will be posted as it becomes available.

Update

This server had developed a filesystem inconsistency again, which has now been repaired. We apologise for the unexpected outage.

Nov 16

Emergency Maintenance : Hosting : Web4 (DC Hosting)

This server has suffered an unknown failure, engineers are working on this at present.

Additional checks are being made due to its recent replacement – we hope to have this back online before the morning.

Update

A recent Microsoft Update for this server required manual intervention with the console to restore service. We apologise for the inconvenience, and were unaware of this requirement.

Aug 04

Emergency Maintenance : HostAssist

We apologise for the unscheduled outage of the HostAssist system, this was due to an unexpected update which required a rollback.

Engineers are working on the task and all e-mail tickets are being queued. If you require non-urgent support, please e-mail support@othellotech.netand the engineers will respond once the update is complete.

Update

HostAssist is now available again. Tickets that were submitted whilst it was unavailable are filtering in. Any tickets that were submitted whilst the upgraded version was in place (ticket IDs start 9) will be added back shortly.

Jun 18

Emergency Maintenance : Hosting : cpanel3

Customers with services provided by CPanel3 will shortly be experiencing an extended downtime this afternoon. We have been alerted to a failing drive and this must be replaced to prevent data loss.

At this point we do not have an exact length of the outage, however must stop several services to maintain customer data.

We will keep customers up to date via this forum posting.

Update

Replacement equipment is ready; we are waiting on the completion of the data migration from the existing disks. This is running slower than normal due to the failing disk.

We will continue to provide updates when available.

Update

The data migration is now completed. The equipment is in the process of being swapped, the the restoration can begin. We expect this to be quicker than the migration as the disks are not faulty.

Update

Data restoration is now in progress. We will update further when this is complete.

Update

Data restoration is now complete. There are a couple of observed issues which will be cleared up in the next 30 minutes.Services should now be restored to all users.

Jun 18

Planned Maintenance: Hosting : R4B – Migration (Chorver)

Friday 25/06/2010 20:00

Due to failing hardware on this server we will be migrating clients over to our more modern cPanel servers.

All clients have been notified of their new cPanel login details and they should contact support if they require any assistance setting up mail accounts before the migration process.

Apr 29

Emergency Maintenance : Hosting : cpanel4 (Disk)

Customers with services provided by cpanel4 will be experiencing an unexpected, unplanned outage due to essential disk maintenance on this server.

At this point we do not have an exact time for services to be restored, this will ultimately be decided by how much corrective action needs to be taken after the integrity scans complete.

Engineers are working on this as this is posted and are working to restore service as soon as possible. We apologise for any inconvenience in the mean time.

Update

The disk inconsistencies have been repaired. Final checks are being made and services will return of the next 5 minutes.

We apologise again for any inconvenience.

Apr 29

Emergency Maintenance : Domain Registration : [.eu .es .cn .at]

We have received a notification of unscheduled hardware updates from the domain registries regarding

.eu domains
.es domains
.cn domains
.at domains

Start date: 2010-04-30, 15:00
End date: 2010-05-01, 07:00

During the maintenance, you may expect the following:

– No new registrations of domains
– No nameservers updates of affected ccTLD’s
– No renewals of of affected ccTLD’s
– No WHOIS services for the affected ccTLD’s
– No Transfers-IN of domains
– No Unlock/Lock of affected ccTLD’s within the Othello Client Portal
– No EPP Transfer Code requests within the Othello Client Portal

DNS services, hosting services, email services etc are not affected and will continue as normal.

Please accept our apologies for informing you at this short notice.

Apr 09

Planned Maintenance : Hosting : HSphere Control Panel Server

re:Planned Maintenance : HSphere Control Panel Services
This maintenance is now complete. Thank you for your patience.

Apr 04

Planned Maintenance : Hosting : HSphere Control Panel Server

Further to the emergency maintenance already carried out on this service, it is necessary to continue some further housekeeping work on the hSphere control panel server.

This maintenance will be carried out at 17:45 BST Friday 9th April 2010. We expect the outage to be 60 minutes.

This outage will not affect web or e-mail services for any DC Hosting customers, but will affect any actions involving cp.dc-servers.com such as configuring new mailboxes, upgrades or making payments.

We appreciate your co-operation during these essential works