Apr 12

cPanel Shared Hosting Services

Planned Maintenance: cPanel Shared Hosting Services

Control panel and operating system updates.

What is being done:

* update to new version of cpanel
* reboot to use new kernel
* upgrade anti-virus software

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

Incoming email during this time will ‘queue’ at the sender, Outbound emails will stay on your local machine (where using a mail client) – webmail access will be unavailable until the work is completed.

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return once we have confirmed all data is available.

Streaming services will automatically resume to their previous state as soon as the maintenance on the specific machine has completed.

When is this maintenance:

Starting: Sunday 17th April 12:00
Completing: Sunday 17th April 18:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches and control panel improvements.

Feb 01

COMPLETED: Planned Maintenance: Astutium Website and Client Portal

Planned Maintenance: Astutium Website and Client Portal

Rollout of new features and fixes

When is this maintenance:

Starting Monday 1st February 2016 10:00
Completing Monday 1st February 2016 18:00

What is being done:

* Upgrade to latest versions of Operating System
* Security enhancements to Client Portal
* Changes to new version of Smarty & PHP

Who is affected:

All visitors to our website and client portal

End-user services are not affected in any way

Our website server will need to be taken offline for a few short periods during the maintenance to update php, apache, mysql etc

During the maintenance window you will temporarily not be able to access the client portal to make changes to domains, hosting, vps etc

Why do we need to do this:

It is important for the safety and security of your data that we continually improve security to our services.
Additionally new features and enhancements to our client portal require a migration to a new OS and PHP version.

Dec 02

COMPLETED:Emergency Maintanence – UK1.mcftserver.com

Outage: UK1.mcftserver.com

What:
All Minecraft servers on UK1.mcftserver.com are currently unavailable due to a hardware failure.

Affects:
All customers with Minecraft servers on UK1.mcftserver.com.

When:
This condition was detected at 21:50 2015/12/02.

We do not yet have an ETA for service restoration but this post will be updated as further information is available.

Update: December 2nd

The hardware issue has been resolved and the minecraft servers are back online, if you still have any issues with your minecraft server please create a support ticket.

Dec 01

COMPLETED: Planned Maintenance: HSPhere Hosting Services

Planned Maintenance: HSphere Hosting Services

Patches for OS and Replacement of Hardware

When is this maintenance:

Starting Thursday 3rd December 2015 18:00
Completing Monday 7th December 2015 06:00

What is being done:

* Upgrade to latest versions of Operating Systems where supported
* Additional RAM to motherboard maximum supported levels for all shared-hosting services
* Standardisation of hosting server specifications across all platforms to 8 CPU Cores | 32GB Ram | SSD Disks

Who is affected:

All Shared Hosting, Reseller Hosting, Email Hosting on legacy H-Sphere Clusters

Dedicated Servers, Virtual Private Servers, Colocated Servers etc are not affected

Each server will need to be taken offline for a short period during the maintenance to execute a physical to virtual conversion of the operating system for deployment onto new servers with more ram and faster (SSD) drives.

Due to the cluster nature of hsphere, whilst each individual server outage is expected to be around 2 hours, they are interdependant, and so mail/web/etc will not work while the control panel or sql servers are updated – any shutdown/restart/reboot/virtualisation events needing to be done are planned for between 8pm and 8am

During the maintenance window you will temporarily not be able to access aspects of your hosting accounts through the Client Portal, via Control Panel or by http/ftp/pop3/smtp/imap etc

Incoming email during this time will ‘queue’ at the sender, Outbound emails will stay on your local machine (where using a mail client) – webmail access will be unavailable until the work is completed.

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return once we have confirmed all data is available.

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches and control panel improvements. The constant attacks of all internet-connected machines means an ongoing security update is needed, and pre-emptive server replacement prevents overall downtime due to failed components

Additionally by bringing all the shared hosting servers up-to the same level of specification (following our recent switch to ALL-SSD based hosting for performance improvements) it makes keeping spares more manageable, as well as reducing “fix-times” should there be any hardware failures.

Nov 19

COMPLETED: Planned Maintenance: Shared Hosting Services

Planned Maintenance: Shared Hosting Services

Patches for OS / Control Panels and Upgrades to Hardware

What is being done:

* Upgrade to latest versions of Operating Systems, Control Panels, Script Installers and System Addons
* Additional RAM to motherboard maximum supported levels for all shared-hosting services
* Standardisation of hosting server specifications across all platforms to 8 CPU Cores | 32GB Ram | SSD Disks

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM
  • DirectAdmin
  • DotNet/Website Panel
  • Legacy Ensim
  • Legacy Ensim Windows
  • Legacy Plesk/Parallels/Odin
  • Legacy HSphere

Dedicated Servers, Virtual Private Servers, Colocated Servers etc are not affected. If you have a Management Service for your server with Astutium, you will be contacted directly regarding a timeslot for your system to be updated and restarted.

Each server will need to be taken offline for a short period during the maintenance to physically add additional RAM (where supported) and then to be restarted with the latest security patches to operating system, control panel and related items.

Whilst the individual server outage is expected to be around 1 hour, they will be done in stages over the maintenance period, with any shutdown/restart/reboot events done planned for between 8pm and 8am

During the maintenance window you will temporarily not be able to access aspects of your hosting accounts through the Client Portal, via Control Panel or by http/ftp/pop3/smtp/imap etc

We are unable to provide an exact time for you as it will depend on the type of services you use, the amount of work needed to be completed on each machine, and the specification of each server (average boot-time of a shared hosting server from ‘off’ is 18 minutes for it to count+test the memory and other devices, load the operating system and start serving clients)

The basic procedure will be:
* Stop all services and shutdown machine – 10 minutes
* Pull from rack and put on workbench – 10 minutes
* Upgrade hardware and test – 20 minutes
* Apply patches and updates – 10 minutes
* Return to rack and power on – 10 minutes
* Check all services started ok – 20 minutes

Incoming email during this time will ‘queue’ at the sender, Outbound emails will stay on your local machine (where using a mail client) – webmail access will be unavailable until the work is completed.

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return once we have confirmed all data is available.

Streaming services will automatically resume to their previous state as soon as the maintenance on the specific machine has completed.

When is this maintenance:

Starting Thursday 26 November 2015 18:00
Completing Monday 30 November 2015 06:00

*EDIT* work was postponed 1 week from original dates published due to late delivery of parts

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches and control panel improvements. A number of our control panel providers have released major new versions in recent weeks following security audits, and those changes need to urgently be applied to protect your websites.

Additionally by bringing all the shared hosting servers up-to the same level of specification (following our recent switch to ALL-SSD based hosting for performance improvements) it makes keeping spares more manageable, as well as reducing “fix-times” should there be any hardware failures.

Nov 13

COMPLETED: Emergency Maintenance: Win6/DC Hosting

Outage: Win6 (DC Hosting) due to RAID Array Degredation

What:
All customer websites served from Win6 are currently unavailable.  Mail and other servers are still available.

Affects:
All customers with websites served from Win6 (DC Hosting).

Please note; this does not affect any part of the Astutium Network, or the MiniVPS Maidenhead or Manchester based services.

When:
This condition was detected at 07:35 2015/11/13.
We do not yet have an ETA for service restoration, disk maintenance cannot provide an estimate.

Update Nov 14
All affected client sites have been migrated to a new server and all services restored to full operational status

Oct 29

COMPLETED: Downtime: Xavvo/MiniVPS Services Newcastle

Outage: Xavvo/MiniVPS Services Newcastle

What: 
All VPS/VDS/Dedicated Services in Newcastle are currently unavailable.

Affects:
All customers with Xavvo/MiniVPS services from the Wildcard DataCentre based in Newcastle.

Please note; this does not affect any part of the Astutium Network, or the MiniVPS Maidenhead or Manchester based services.

When:
This condition was detected at 16:40 2015/10/29. 
We do not yet have an ETA for service restoration as the datacentre are still investigating.

We apologise for the inconvenience this has caused, service will be restored as soon as possible.

Update:
18:45 29/October/2015 The supplier have restarted the switching and network capability has been restored, we will now begin the process to migrate services to the AS29527/Astutium network and our own datacentre facilities in order to prevent this re-occurring.

Oct 28

COMPLETED: Planned Maintenance: EU Minecraft Server Maintenance

Minecraft Server Maintenance
from: Friday 30th October 2015 12:00
to: Friday 30th October 18:00

Astutium Multicraft

 

As part of our regular service refresh and ongoing updates to improve performance, we are in the process of replacing a number of acquired, legacy and older minecraft systems with faster and more capable new hardware.

This will allow for “in-place” upgrades to larger and more powerful plans instantly and on-time through our client portal, and for you to get the fastest response and highest uptime possible for your Minecraft Server(s).

When our hardware gets updated/replaced, all files from the MineCraft servers of our clients are moved by our staff to the new equipment, 1-by-1 manually. This ensures that in general you won’t notice anything different about your minecraft server.

However due to the server behind the scenes being different, and the way migrations are managed by the MultiCraft Control Panel it is normal that your IP Address or Port will change.

On Friday afternoon we will …

  • Shut down your Minecraft Server / Minecraft Virtual Machine
  • Manually copy over all your files and settings to the new servers
  • Confirm the copy has completed correctly
  • Assign your new IP/Port and update multicraft
  • Email you the access details for your MineCraft Server
  • Restart the MC server on the new hardware

Notes on Launcher settings …
# If you currently access your Minecraft Server through a launcher using (domain):(port)
and the domain uses our DNS/nameservers, then all changes will be done for you in the dns systems

# If you currently access Minecraft Server through a launcher using (domain):(port)
and the domain uses a different companies DNS/nameservers, then you will need to update your zone A record to the new IP address

# If you are using one of our sub-domains to access your MC-Server, this will be updated for you automatically.

# If you currently access Minecraft Server through a launcher using (ip):(port)
you will need to update the launcher to use a new IP and/or PORT

Details of your new IP and/or new PORT will be sent to you by email as soon as your server has completed being moved.

We expect the actual time to copy your minecraft server to a new machine to be around 30 minutes (this depends a little on the size of your worlds, numbers of installed plugins and setting for number of players) and this will be undertaken on Friday 30th October 2015

We already have a backup copy of the server content on our Cloud platform in London, so any migration can be “undone” as quick as possible if the copy fails for any reason (it is not expected to, but we like to be prepared).

These steps are being taken to improve the performance of your service, and to allow for the anticipated processing requirements/changes needed by 1.9

Additionally, we are now officially retiring all variations of the 1.5.x branch of Minecraft (1.8.x is the current version), so if you’re using the really old 1.5.x versions currently, we advise you upgrade immediately to a newer version through your control panel.

Oct 18

COMPLETED: Downtime: MiniVPS OVH SSD Server

Downtime: MiniVPS OVH SSD Server

The minivps ovz ssdfr1 server is currently offline/not responding

What is being done:

We are waiting on OVH support to restart the server and determine the status of the machine

Who is affected:

Clients with …

  • OVZ-SSD-FR services from MiniVPS
    on servers/systems: ssd1fr

Once the machine is returned to service we will begin the process of migrating virtual private servers to more reliable hardware

When is this maintenance:

Starting 18/October/2015 – 09:02
Completing unknown at this time

Update

OVH Technical Support attended the machine @ 09:52 19/October/2015 and brought the machine back online, IPv4 routing and IPv6 routing was re-established shortly afterwards and all VPS are available again.

If you are still experiencing connectivity issues to yoru virtual machine, please open a ticket for the Support department through the Client Portal at https://www.astutium.com

We will now make plans to migrate the virtual machines to more stable hardware and decomission the current minivps-ssd-fr1 server – detail will be sent individually to affected clients over the coming weeks.

Oct 03

COMPLETED: Emergency Maintenance – DNP1W2K8

COMPLETED: Emergency Maintenance: DotNetPanel Hosting Server DNP1Win2K8

What is being done:

Follwing a fault with service not correctly starting in windows a hard reboot of the server was necessary.
Server is now failing at boot unable to read from sections of the drives/array.
Replacement of SSD primary drives necessary before reinstallation/repair of Windows Core 2k8 packages

Who is affected:

Clients with DotNetPanel Windows .NET Hosting Services (web, email, personal, business hosting packages) on server:

  • DNP1Win2k8

When is this maintenance:

Starting Saturday 03 October 16:00
Completing – Presently unknown

Why do we need to do this:

The current disk drives in this server are reporting physical problems.  We are taking this action at this stage to fix the current issue and to prevent further issues later on.  After the initial diagnosis it was determined that the need to be replaced immediately before attempting to restore service.

Updates:

  • 04/10/2015 01:18 – Data migrated to new SSD drives has reached 50% after 5h32min
  • 04/10/2015 07:35 – All data migrated to new drives, windows repair started
  • 04/10/2015 09:50 – Server fully repaired and updated – returned to service

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