Nov 04

COMPLETED: Planned Maintenance: Hosting Server Updates cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Operating Systems and Add-On Services Upgrades

What is being done:

  • upgrade to new operating system version
  • update of anti-virus software
  • update of security systems including firewalls and intrusion detection softwares

In order for the updates to take effect the server will require a shutdown & restart

This will take approximately 15 minutes during which time all services will be temporarily unavailable.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

Incoming email during this time will “queue” at the sender.
Outbound emails will stay on your local machine (where using a mail client)
Webmail access will be unavailable until the work is completed

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return automatically once the server has restarted.

Streaming services will automatically resume to their previous state as soon as the maintenance on the specific machine has completed.

When is this maintenance:

Starting: 11/11/16 17:00
Completing: 11/11/16 18:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches, anti-virus, anti-malware and ids/firewall rules.

Nov 04

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

When is this maintenance:

Starting: 11/11/16 14:00
Completing: 11/11/16 16:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Oct 27

COMPLETED: Planned Maintenance: OVZ VPS Kernel Upgrades

Planned Maintenance: OVZ VPS Kernel Upgrades

OVZ (OpenVZ) Virtual Private Servers

What is being done:

  • upgrade to new kernel, security patches and updates.

In order for the updates to take effect all virtual servers will need to be shutdown and restarted.

This will take approximately 30 minutes during which time any “active” connections will be disconnected.

Who is affected:

All OVZ (Budget/Premium/Prestige) Virtual Private Servers running on

  • ovz-budget-XX, ovz-premium-XX and ovz-prestige-XX

When is this maintenance:

Starting: 20:00 11 November 2016
Completing: 00:00 11 November 2016

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Sep 21

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade DirectAdmin

Planned Maintenance: DirectAdmin Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of DirectAdmin
  • upgrade to new version of Web, Mail, MySql servers
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 6 hours during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting and Reseller Hosting services on shared servers running:

  • DirectAdmin

When is this maintenance:

Starting: 18:00 06 October 2016
Completing: 00:00 06 October 2016

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jul 04

COMPLETED: Emergency Maintenance: OVZBudget02

What: Urgent Replacement of : ovz-budget-02.vps.astutium.com
Load based problems causing VPS Host Node random restarts on the ovz-budget-02 server
This host/node has suffered 3 issues in recent weeks, and again today is under extreme load.

We are therefore performing an emergency migration of all Active VPS to new hardware to prevent further servcie interruptions whilst the device is investigated

Affects:
All customers with Budget OVZ virtual machines on ovz-budget-02.vps.astutium.com

When:
Ongoing

Migrations are in progress – ETA on ALL VPS returned to service is 06:00 5th July 2016

We apologise for the inconvenience caused, and the short notice, but due to the nature of the problem, replacement rather than wait-for-fail has been determined the best course of action for clients affected

Update 05:50 5th July – 50% of the migrations have completed and all VPS are back online, due to clients needing access to their virtual machines, we will compete the migration to new hardware overnight on 5th, 6th and 7th July

Update 17:00 6th July – over 80% of VPS have been successfully moved to new host-node hardware with no loss of data and minimal overall impact. Migrations are continuing at off-peak access times – If you’d like to be transferred immediately, please open a ticket.

Jun 11

COMPLETED: Emergency Maintenance – Plesk 8-9

Outage: plesk8-9.hosting.astutium.com

What: Unable to access services running on Plesk Hosting Server 8-9

Affects: All customers with Plesk based shared hosting in plsk8 or plsk9 machines

When: Sat 11/June/2016 9:15am

Plesk hosting platform became unresponsive at approx 9.15am this morning.

Support Staff attempted to restart the server remotely but access was not restored.

DataCentre Technicians despatched to site to investigate further.

This issue is under active investigation, initial findings indicate complete failure of the hardware, so it will need to be replaced and data restored to a new system

We apologise for the inconvenience caused, and assure all affected clients that we are working on solving the issue.

Update 1 (2016-06-11 11:45)
The failed server could not be repaired and has been replaced with a new machine, data recovery is in progress, this is expected to complete around 14:00 today

May 31

COMPLETED: Emergency Maintenance: OVZBudget03

Outage: ovz-budget-03.vps.astutium.com

What:
Intermittent connectivity issues accessing Virtual Private Servers on the ovz-budget-03 server
caused by excessive CPU Load and Data-Transfer levels

Affects:
All customers with OVZ virtual machines on ovz-budget-03.vps.astutium.com.

When:
Ongoing

This issue is under investigation, initial findings indicate one-or-more exploited virtual servers causing connectivity problems to other virtual machines on the same host-node

We apologise for the inconvenience caused, and assure all affected clients that we are working on isolating the errant virtual machines in order to returning the vps host server to operational status

Update 2016-05-31 13:43
The problematic processes have all been stopped and removed from the server, all client VPS have been restarted and returned to service.

Load is still higher than usual (due to the ongoing RAID rebuilds) but CPU/RAM usage and Connectivity has returned to normal levels

We will continue to monitor this server for unusual traffic & cpu patterns

May 29

COMPLETED: Emergency Maintenance: OVZBudget03

Outage: ovz-budget-03.vps.astutium.com

What:
The issue is currently undergoing active investigation.
See updates further down.

Affects:
All customers with OVZ virtual machines on ovz-budget-03.vps.astutium.com.

When:
This condition was detected at 07:50 2016/05/29.

We do not yet have an ETA for service restoration but this post will be updated as further information is available.

Update 2016-05-29 12:00

The RAID-10 SSHD Disk Array has failed drives, which are currently being replaced and rebuilt
Server will be in a degraded state for approximately 72 hours during the primary rebuild:
* performance will be slower than usual
* the server (and all VMs) will require at least 2 reboots during this time

Update 2016-06-01 11:31

We will shortly need to restart the machine to pickup the newly installed and initialised drives, virtual servers will be gracefully shut-down and after the reboot has completed, started again

We apologise for the inconvenience caused, and assure all affected clients that we are working on returning the vps host server to an optimal state and performance as soon as possible.

Apr 12

COMPLETED: cPanel Shared Hosting Services

Planned Maintenance: cPanel Shared Hosting Services

Control panel and operating system updates.

What is being done:

* update to new version of cpanel
* reboot to use new kernel
* upgrade anti-virus software

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

Incoming email during this time will ‘queue’ at the sender, Outbound emails will stay on your local machine (where using a mail client) – webmail access will be unavailable until the work is completed.

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return once we have confirmed all data is available.

Streaming services will automatically resume to their previous state as soon as the maintenance on the specific machine has completed.

When is this maintenance:

Starting: Sunday 17th April 12:00
Completing: Sunday 17th April 18:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches and control panel improvements.

Feb 01

COMPLETED: Planned Maintenance: Astutium Website and Client Portal

Planned Maintenance: Astutium Website and Client Portal

Rollout of new features and fixes

When is this maintenance:

Starting Monday 1st February 2016 10:00
Completing Monday 1st February 2016 18:00

What is being done:

* Upgrade to latest versions of Operating System
* Security enhancements to Client Portal
* Changes to new version of Smarty & PHP

Who is affected:

All visitors to our website and client portal

End-user services are not affected in any way

Our website server will need to be taken offline for a few short periods during the maintenance to update php, apache, mysql etc

During the maintenance window you will temporarily not be able to access the client portal to make changes to domains, hosting, vps etc

Why do we need to do this:

It is important for the safety and security of your data that we continually improve security to our services.
Additionally new features and enhancements to our client portal require a migration to a new OS and PHP version.

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