Apr 05

COMPLETED: Emergency Maintenance : Hosting : DHUK WebsitePanel Services

Thursday 5th April 2012 22:00

The hardware platform (servers) hosting “DirectHostingUK” WebsitePanel clients has failed, technicians are onsite determining the scope of the problem and what to do to bring the system(s) back online.

*update*

Friday 6th April 2012 02:00

The drive array containing all the client data/virtual-machines is degraded, replacement drives have been fitted and the rebuild of the R10 arrays started – ETA ~24hours.

*update*

Saturday 7th April 2012 21:00

The drive rebuild has failed, due to corruption of the data content. We are now attempting to restore the data from backups of the service.

*update*

Monday 9th April 2012 20:00

Data cannot be recovered from the original drives, or from the backup drives.
The backup data is corrupt and unusable due to the source-data being unreadable.
At this stage the service is now considered permanently unrecoverable.

If you have not already contacted support to arrange a replacement hosting account, you should have received and email regarding the next-steps available to you for getting your site(s) back online.