Nov 23

Planned Maintenance: Shared Hosting Server/Service Upgrades

cPanel Shared Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers
  • new versions of PHP/MySQL/MariaDB made available

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 30 minutes during which time any “active” connections will temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and E-Commerce Hosting services on shared servers:

  • Shared Hosting: cPanel12
  • Shared Hosting: cPanel14
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanel17
  • Shared Hosting: cPanel18
  • Shared Hosting: cPanel19
  • Shared Hosting: cPanel20

All Reseller Hosting including Media/ShoutCAST, File Hosting, Email and Web Hosting services on reseller servers:

  • Reseller Hosting: reseller07
  • Reseller Hosting: reseller17
  • Reseller Hosting: reseller19

When is this maintenance:

Starting: 30/November/2024 08:00
Completing: 01/December/2024 22:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches, firewall-rules and general improvements.

Additionally new versions of core web-based services such as PHP, MySQL, MariaDB, Apache and FTP are now available and stable
– so these will be made available for existing hosting accounts once upgrades are completed

Although this is a long maintenance window, this is to ensure enough time to update each server individually and check them thoroughly before starting the next, servers/services will *NOT* be offline for the whole window, only for between 15 and 60 minutes for 2 reboots at some point during the window – we are unable to advise a specific time as each sever load/use/update could be different.

Rob