Dec 17

COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)

Server Plesk1 (Duck) has again suffered a RAID array degredation.  We have therefore treated the hardware as suspect and provisioned a replacement.  User data is currently being migrated to the new hardware, services will be unavailable until this process completes.  We apologise for any inconvenience, but believe this to be the prudent course of action given recent events with this hardware.

ETA for services / Next Update: 12:00 noon 17/December/2011

Cameron

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    • Cameron on 2011/12/17 at 12:15
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    Update 1:
    Data migration is currently at 35%. This is proceeding normally, we will provide a further update at 17:00 17/December/2011.

    • Cameron on 2011/12/17 at 18:13
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    Update 2:
    An error was encountered during the restore process. We are currently analysing the situation and attempting to restore an earlier version to avoid the errors.
    The next update will be provided at 22:00 17/December/2011.

    • Cameron on 2011/12/17 at 23:09
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    Update 3:
    We are making what we hope to be the final tweaks to this replacement server.
    The next update will be provided at 00:00 18/December/2011.

    • Cameron on 2011/12/18 at 00:56
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    Update 4 (Final):
    This system has now been fully restored. If you experience any further issues please do not hesitate to contact support via the normal methods.

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