What: Migration of existing Helm services onto new servers. Who (affects): This planned maintenance affects all Helm Personal and Business Hosting Accounts. When : starting Friday 29/June 2012 22:00 completing Saturday 30/June 2012 10:00 Why: The new server hardware is of higher specification and will allow us to provide more stability of the Helm services. …
Category: Planned Maintenance
Planned Maintenance Tasks
Jun 20
COMPLETED: Planned Maintenance: cPanel4 – Replacing backup target.
What: Replacing backup target. Who (affects): The server will be unavailable for around 5 minutes at the end of the maintenance window. When: starting Thursday 21 June 2012 20:00 completing Thursday 21 June 2012 21:30 Why: Increase available backup space.
May 09
COMPLETED: Planned Maintenance: Ensim Linux 1 – IP Address Change
As part of our continued commitment to improving services it has become necessary to renumber this service. Any customer using ns1.this-dns.net and ns2.this-dns.net as nameservers on their domain will be updated automatically. Customers may encounter difficulties resolving their domains depending on the caching strategy employed by their connectivity supplier. What: Renumber of ensim1.othellohosts.net When: Friday …
Apr 19
COMPLETED: Planned cPanel Upgrade
Following some reasonably major faults with the current ‘release’ version of cPanel, we are being forced to upgrade all shared servers to the new ‘current’ version. When: Saturday 21st 2012 – 09:00 onwards What: Out-of-cycle cPanel Upgrade Affects: cPanel, WHM and Webmail access for customers during the upgrade. No other services are affected. We expect …
Apr 10
COMPLETED: Planned Migration: cpanel4.othellohosts.net
As part of our continued commitment to quality of service and uptime, this host must be replaced with more modern hardware and software combinations. We have determined that the least disruptive method to handle this is to treat it in the same fashion as a foreign server migration. As such IP addressing of sites will …
Apr 03
COMPLETED: Planned Maintenance: Level3 Router Replacement
We have been advised by Level(3) that they have a maintenance window planned 20 April 2012 01:00 – 04:00 BST where they will replace their London routing infrastructure. This work will not cause a connectivity outage for any customer; however any connections through Level(3) at the point they perform their work may well be disconnected, …
Mar 25
COMPLETED: Planned Migration: UKCloud Shared Hosting
Following our acquisition of UKCloud customers, we are in the process of migrating the shared hosting services to our own datacentre and servers. This process is currently underway and the main bulk of data transfers and updates will be completed by 12:00 BST 25th March 2012. Any domains using ns1.qvps.net and ns2.qvps.net will be migrated …
Mar 15
COMPLETED: Planned Maintenance – LINX (Extreme LAN) Renumbering
What: As part of the expansion of LINX (the London Internet eXchange), we are required to change IP addressing and configuration with peering partners. When: Saturday 17th March 09:00 onwards. Affecting: This work is not expected to cause any issues, although the path traffic is routed along will change during the works. Othello has more …
Feb 20
COMPLETED: Planned Maintenance: Hosting : CPanel Upgrades
What: RAM Updages on cpanel1.othellohosts.net, cpanel5.othellohosts.net and cpanel6.othellohosts.net. When: Thursday 23/Feb 20:00 – 21:00 Each server will be offline for less than 10 minutes. Affects: Clients with sites and/or email hosted on cpanel1.othellohosts.net, cpanel5.othellohosts.net and cpanel6.othellohosts.net. Actions: Replacing (increasing) server RAM.
Feb 20
COMPLETED: Interservers Server Upgrades and Server Migrations
What: Interservers Server Upgrades and Server Migrations When: Mon 20/Feb through Mon 28/Feb Affects: Clients on Interservers legacy hardware Actions: Migration of UK clients to new UK servers Updates of Server O/S and Control Panel Installation of new Softaculus Script installers. Clients who have their domain registered with Othello will not experience any downtime, and …