Cameron Gray
Author's posts
Jun 05
COMPLETED: Scheduled Maintenance: hSphere Mail Cluster
Disk Array Maintenance: hSphere Mail Cluster We have identified a failing member of the disk array behind the hSphere Mail Cluster. Unfortunately due to the nature of the shared storage mail service must be interrupted to replace this member and rebuild the data to prevent any loss of stored e-mail. Affected customers will be unable …
Apr 29
COMPLETED: Emergency Maintenance: SW-Routed1
Emergency Maintenance: Switch Routed 1 What: Intermittent Failure of Switch Routed 1 Affects: All routed services When: 2013/04/29 – Various Engineers are onsite preparing a replacement. A further brief outage will be required to replace/swap the failed component. Update 1: 29/04/2013 22:36 – The affected network component has now been fully replaced. We don’t expect …
Jan 25
COMPLETED: Outage – UKCloud Services, Manchester Cluster
Outage: UKCloud Services – Manchester Cluster What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible. Affects: All customers with onapp ukcloud virtual machines based in Manchester. Please note; this does not affect our London based services. When: This condition was detected at 04:00 25/01/2013. We do not yet …
Nov 01
Server Maintenance: DC Hosting (All servers)
Server Maintenance: All DC Hosting Services What: Updating Operating System packages and restarting servers. Affects: All customers with websites and email services for DC Hosting customers. When: 2012/10/31 19:00 to 21:00
Sep 18
COMPLETED: EnsimWin1/Thomas – Emergency Maintenance
Emergency Maintenance: Hosting – EnsimWin1/Thomas What: This server has suffered an unknown failure, engineers are on-site and will provide more information when possible. Affects: All customers with Windows hosting services provided by this service/server. When: This condition was detected at 8:00 18/09/2012. We do not yet have an ETA for service restoration as the system …
Aug 12
COMPLETED: Emergency Maintenance: Hosting – DC Hosting/Win1
Emergency Maintenance: Hosting – DC Hosting/Win1 What: This server has suffered a cooling failure and has been temporarily taken out of service for repairs. Affects: All customers with Windows hosting services provided by this service/server. Please note; this will not affect e-mail or other account functions – just the web site. When: This condition was …
Jul 05
COMPLETED: Planned Maintenance: cPanel Services Restart
As part of our commitment to continued high levels of service, we must announce the following planned maintenance work. When: Monday 9th July 00:00 – 02:00 BST (UTC +1) What: Services Restart Affects: All cPanel shared hosting servers (cPanel 1-6, stream2) Expected Outage: 5-15 minutes per server as it restarts to apply critical updates and …
May 09
COMPLETED: Planned Maintenance: Ensim Linux 1 – IP Address Change
As part of our continued commitment to improving services it has become necessary to renumber this service. Any customer using ns1.this-dns.net and ns2.this-dns.net as nameservers on their domain will be updated automatically. Customers may encounter difficulties resolving their domains depending on the caching strategy employed by their connectivity supplier. What: Renumber of ensim1.othellohosts.net When: Friday …
Apr 19
COMPLETED: Planned cPanel Upgrade
Following some reasonably major faults with the current ‘release’ version of cPanel, we are being forced to upgrade all shared servers to the new ‘current’ version. When: Saturday 21st 2012 – 09:00 onwards What: Out-of-cycle cPanel Upgrade Affects: cPanel, WHM and Webmail access for customers during the upgrade. No other services are affected. We expect …
Apr 10
COMPLETED: Planned Migration: cpanel4.othellohosts.net
As part of our continued commitment to quality of service and uptime, this host must be replaced with more modern hardware and software combinations. We have determined that the least disruptive method to handle this is to treat it in the same fashion as a foreign server migration. As such IP addressing of sites will …