Apr 20

COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server

Emergency Maintenance: DDUKCP15 cPanel Shared Hosting Service

Drive Array Replacement

What is being done:

  • replace faulty drive(s)
  • rebuild array(s)
  • restore data

In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart

This will take approximately 24-48 hours during which time service performance will be reduced or unavailable.

Who is affected:

All Shared Email and Web Hosting services on:

  • DDUK cPanel Server 15

When is this maintenance:

Starting: 20/April/2020 at 07:30
Completing: 21/April/2020 at 19:30

Why do we need to do this:

The machines have failed irrecoverably, and must be replaced, followed by data recovery/restore and hosting account configuration

UPDATE 13:30

The replacement work is ongoing, although slower than originally anticipated, we aim to have all services back online later today/sometime tomorrow

UPDATE 21:30

The server replacement has been installed and setup, new control panel setup and checked, configuration and security systems applied, data can now be recovered/restored – this is expected to take at least another 12 hours before all services are back online.

UPDATE 01:30

Data recovery/restore and hosting account redeployment is ongoing, with appx 30 of services now back online

UPDATE 04:00

Data recovery/restore and hosting account redeployment is ongoing, with over 60% of services now back online

UPDATE 08:30

Data recovery/restore completed and all sites/services are operating as expected.

If you are seeing any issues accessing your website, emails etc please open a ticket through the client portal and the technicians will be able to investigate

Mar 18

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • Shared Hosting: cPanel11
  • Shared Hosting: cPanel15
  • Shared Hosting: cPanel16
  • Shared Hosting: cPanelA2
  • Reseller Hosting: WHMcPanel07

When is this maintenance:

Starting: 03/04/2020 18:00
Completing: 03/04/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Feb 12

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16

When is this maintenance:

Starting: 06/03/2020 18:00
Completing: 06/03/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Feb 05

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel11
  • cPanelA2

When is this maintenance:

Starting: 14/02/2020 18:00
Completing: 14/02/2020 19:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Dec 13

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 10/01/2020 20:00
Completing: 10/01/2020 22:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Nov 29

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 06/12/2019 18:00
Completing: 06/12/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Oct 18

COMPLETED: Emergency Maintenance: DiscountDomains UK CP15 Shared Hosting Server

Emergency Maintenance: DDUKCP15 cPanel Hosting Servic

Drive Array Replacement

What is being done:

  • replace faulty drive(s)
  • rebuild array(s)
  • restore data

In order for the disks to be replaced following a reported fault, services [ ftp, web, email, databases ] will need to go through shutdown, copy to new disks, restore of missing/failed/corrupt files and restart

This will take approximately 90 minutes during which time service performance will be reduced or unavailable.

Who is affected:

All Shared Email and Web Hosting services on:

  • DDUK cPanel Server 15

When is this maintenance:

Starting: 18/October/2019 at 21:15
Completing: 18/October/2019 at 22:45

Why do we need to do this:

As part of our system health monitoring we have found the disk(s) in the machine are failing. I order to prevent extended downtime caused by complete data loss, it is necessary to replace the disks immediately – this will keep any disruption down to minutes rather than potentially days.

UPDATE 23:00

The data copy has been completed technicians are working on the final checks before enabling access to the server

Sep 24

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel07
  • cPanel07
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 10/10/2019 18:00
Completing: 10/10/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Aug 16

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel10
  • cPanel14
  • cPanel15

When is this maintenance:

Starting: 23/08/2019 18:00
Completing: 23/08/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jun 12

COMPLETED: Planned Maintenance: Server/Service Upgrade and Restart

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel7
  • cPanel10
  • cPanel11
  • cPanel12
  • cPanel14
  • cPanel15
  • cPanel16
  • cPanelA2

When is this maintenance:

Starting: 21/16/2019 18:00
Completing: 21/06/2019 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.