Aug 17

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel10
  • cPanel15
  • cPanel16

When is this maintenance:

Starting: 25/08/2017 18:00
Completing: 25/08/2017 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jul 28

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade DirectAdmin

Planned Maintenance: DirectAdmin Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of DirectAdmin
  • upgrade to new version of Web, Mail, MySql servers
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting and Reseller Hosting services on shared servers running:

  • DirectAdmin

When is this maintenance:

Starting: 04/08/2017 18:00
Completing: 04/08/2017 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jul 28

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

When is this maintenance:

Starting: 04/08/2017 18:00
Completing:04/08/2017 19:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jun 30

COMPLETED: Planned Maintenance: Hosting Server Updates cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Operating Systems and Add-On Services Upgrades

What is being done:

  • upgrade to new operating system version
  • update of anti-virus software
  • update of security systems including firewalls and intrusion detection softwares

In order for the updates to take effect the server will require a shutdown & restart

This will take approximately 15 minutes during which time all services will be temporarily unavailable.

Who is affected:

Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running CENTOS:

  • cpanel09
  • cpanel10
  • cpanel11
  • cpanel15
  • cpanel16
  • cpanela2

Incoming email during this time will “queue” at the sender.
Outbound emails will stay on your local machine (where using a mail client)
Webmail access will be unavailable until the work is completed

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return automatically once the server has restarted.

Streaming services will automatically resume to their previous state as soon as the maintenance on the specific machine has completed.

When is this maintenance:

Starting: 07/07/2017 17:00
Completing: 07/072017 18:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches, anti-virus, anti-malware and ids/firewall rules.

Jun 30

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

When is this maintenance:

Starting: 07/07/17 17:30
Completing: 07/07/17 18:30

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Nov 04

COMPLETED: Planned Maintenance: Hosting Server Updates cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Operating Systems and Add-On Services Upgrades

What is being done:

  • upgrade to new operating system version
  • update of anti-virus software
  • update of security systems including firewalls and intrusion detection softwares

In order for the updates to take effect the server will require a shutdown & restart

This will take approximately 15 minutes during which time all services will be temporarily unavailable.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

Incoming email during this time will “queue” at the sender.
Outbound emails will stay on your local machine (where using a mail client)
Webmail access will be unavailable until the work is completed

Websites will be unavailable until the server has completely restarted following the upgrades and patches.

FTP upload/download access will return automatically once the server has restarted.

Streaming services will automatically resume to their previous state as soon as the maintenance on the specific machine has completed.

When is this maintenance:

Starting: 11/11/16 17:00
Completing: 11/11/16 18:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current security updates, operating system patches, anti-virus, anti-malware and ids/firewall rules.

Nov 04

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade cPanel/WHM

Planned Maintenance: cPanel Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of Web Host Manager (whm)
  • upgrade to new version of cPanel
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 15 minutes during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting, Reseller Hosting, Media Hosting, ShoutCAST Hosting, File Hosting, Email Hosting, WordPress Hosting and Ecommerce Hosting services on shared servers running:

  • cPanel/WHM

When is this maintenance:

Starting: 11/11/16 14:00
Completing: 11/11/16 16:00

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Oct 27

COMPLETED: Planned Maintenance: OVZ VPS Kernel Upgrades

Planned Maintenance: OVZ VPS Kernel Upgrades

OVZ (OpenVZ) Virtual Private Servers

What is being done:

  • upgrade to new kernel, security patches and updates.

In order for the updates to take effect all virtual servers will need to be shutdown and restarted.

This will take approximately 30 minutes during which time any “active” connections will be disconnected.

Who is affected:

All OVZ (Budget/Premium/Prestige) Virtual Private Servers running on

  • ovz-budget-XX, ovz-premium-XX and ovz-prestige-XX

When is this maintenance:

Starting: 20:00 11 November 2016
Completing: 00:00 11 November 2016

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Sep 21

COMPLETED: Planned Maintenance: Hosting Control Panel Upgrade DirectAdmin

Planned Maintenance: DirectAdmin Hosting Services

Control Panel and Associated Packages Upgrades

What is being done:

  • upgrade to new version of DirectAdmin
  • upgrade to new version of Web, Mail, MySql servers
  • upgrade add-on packages & script installers

In order for the updates to take effect all services will need to go through a graceful restart

This will take approximately 6 hours during which time any “active” connections may temporarily disconnect but be able to reconnect/continue immediately afterwards.

Who is affected:

All Shared Hosting and Reseller Hosting services on shared servers running:

  • DirectAdmin

When is this maintenance:

Starting: 18:00 06 October 2016
Completing: 00:00 06 October 2016

Why do we need to do this:

It is important for the safety and security of your data that each of the server(s) providing your hosting has the most current control panel security updates, patches and improvements.

Jul 04

COMPLETED: Emergency Maintenance: OVZBudget02

What: Urgent Replacement of : ovz-budget-02.vps.astutium.com
Load based problems causing VPS Host Node random restarts on the ovz-budget-02 server
This host/node has suffered 3 issues in recent weeks, and again today is under extreme load.

We are therefore performing an emergency migration of all Active VPS to new hardware to prevent further servcie interruptions whilst the device is investigated

Affects:
All customers with Budget OVZ virtual machines on ovz-budget-02.vps.astutium.com

When:
Ongoing

Migrations are in progress – ETA on ALL VPS returned to service is 06:00 5th July 2016

We apologise for the inconvenience caused, and the short notice, but due to the nature of the problem, replacement rather than wait-for-fail has been determined the best course of action for clients affected

Update 05:50 5th July – 50% of the migrations have completed and all VPS are back online, due to clients needing access to their virtual machines, we will compete the migration to new hardware overnight on 5th, 6th and 7th July

Update 17:00 6th July – over 80% of VPS have been successfully moved to new host-node hardware with no loss of data and minimal overall impact. Migrations are continuing at off-peak access times – If you’d like to be transferred immediately, please open a ticket.