Emergency Maintenance: Hosting – EnsimWin1/Thomas What: This server has suffered an unknown failure, engineers are on-site and will provide more information when possible. Affects: All customers with Windows hosting services provided by this service/server. When: This condition was detected at 8:00 18/09/2012. We do not yet have an ETA for service restoration as the system …
Category: Shared Hosting
Aug 12
COMPLETED: Emergency Maintenance: Hosting – DC Hosting/Win1
Emergency Maintenance: Hosting – DC Hosting/Win1 What: This server has suffered a cooling failure and has been temporarily taken out of service for repairs. Affects: All customers with Windows hosting services provided by this service/server. Please note; this will not affect e-mail or other account functions – just the web site. When: This condition was …
Jul 25
COMPLETED: Emergency Maintenance : Hosting : Helm2 (MidnightSoftware)
Server Helm2.othellohosts.net is under maintenance following a fault in the control panel. We will post more details once they are available. Update 1: All affected customers have been migrated to our DotNetPanel services and the Helm platform retired. This will mean a change of credentials and URLs for the Control Panel. All customers …
Jul 13
COMPLETED: Planned Maintenance: H-Sphere hsphere-linwebs1.othellohosts.net server migration
What: Migrate data to a new server. Who (affects): All H-Sphere customers with sites hosted on server hsphere-linwebs1.othellohosts.net will be unable during the migration. When: starting Monday 16 July 2012 21:00 completing Monday 16 July 2012 22:00 Why: Increase server resources.
Jul 12
COMPLETED: Planned Maintenance: HSphere (DC-Hosting) Win6 RAID Rebuild
Due to a failed disk we will be replacing the drive and re-syncing the RAID. When: Thursday 20:00 What: Replace failing HDD and RAID sync. Affects: HSphere hosting/email clients on Win6 (DC-Hosting) Expected Outage: 1-2 hours during the RAID sync.
Jul 05
COMPLETED: Planned Maintenance: cPanel Services Restart
As part of our commitment to continued high levels of service, we must announce the following planned maintenance work. When: Monday 9th July 00:00 – 02:00 BST (UTC +1) What: Services Restart Affects: All cPanel shared hosting servers (cPanel 1-6, stream2) Expected Outage: 5-15 minutes per server as it restarts to apply critical updates and …
Jun 22
RESCHEDULED: Planned Maintenance: Hosting : Helm migration
What: Migration of existing Helm services onto new servers. Who (affects): This planned maintenance affects all Helm Personal and Business Hosting Accounts. When : starting Friday 29/June 2012 22:00 completing Saturday 30/June 2012 10:00 Why: The new server hardware is of higher specification and will allow us to provide more stability of the Helm services. …
Jun 20
COMPLETED: Planned Maintenance: cPanel4 – Replacing backup target.
What: Replacing backup target. Who (affects): The server will be unavailable for around 5 minutes at the end of the maintenance window. When: starting Thursday 21 June 2012 20:00 completing Thursday 21 June 2012 21:30 Why: Increase available backup space.
May 09
COMPLETED: Planned Maintenance: Ensim Linux 1 – IP Address Change
As part of our continued commitment to improving services it has become necessary to renumber this service. Any customer using ns1.this-dns.net and ns2.this-dns.net as nameservers on their domain will be updated automatically. Customers may encounter difficulties resolving their domains depending on the caching strategy employed by their connectivity supplier. What: Renumber of ensim1.othellohosts.net When: Friday …
Apr 19
COMPLETED: Planned cPanel Upgrade
Following some reasonably major faults with the current ‘release’ version of cPanel, we are being forced to upgrade all shared servers to the new ‘current’ version. When: Saturday 21st 2012 – 09:00 onwards What: Out-of-cycle cPanel Upgrade Affects: cPanel, WHM and Webmail access for customers during the upgrade. No other services are affected. We expect …