Following some reasonably major faults with the current ‘release’ version of cPanel, we are being forced to upgrade all shared servers to the new ‘current’ version. When: Saturday 21st 2012 – 09:00 onwards What: Out-of-cycle cPanel Upgrade Affects: cPanel, WHM and Webmail access for customers during the upgrade. No other services are affected. We expect …
Category: Shared Hosting
Apr 10
COMPLETED: Planned Migration: cpanel4.othellohosts.net
As part of our continued commitment to quality of service and uptime, this host must be replaced with more modern hardware and software combinations. We have determined that the least disruptive method to handle this is to treat it in the same fashion as a foreign server migration. As such IP addressing of sites will …
Apr 05
COMPLETED: Emergency Maintenance : Hosting : DHUK WebsitePanel Services
Thursday 5th April 2012 22:00 The hardware platform (servers) hosting “DirectHostingUK” WebsitePanel clients has failed, technicians are onsite determining the scope of the problem and what to do to bring the system(s) back online. *update* Friday 6th April 2012 02:00 The drive array containing all the client data/virtual-machines is degraded, replacement drives have been fitted …
Apr 03
COMPLETED: Planned Maintenance: Level3 Router Replacement
We have been advised by Level(3) that they have a maintenance window planned 20 April 2012 01:00 – 04:00 BST where they will replace their London routing infrastructure. This work will not cause a connectivity outage for any customer; however any connections through Level(3) at the point they perform their work may well be disconnected, …
Mar 25
COMPLETED: Planned Migration: UKCloud Shared Hosting
Following our acquisition of UKCloud customers, we are in the process of migrating the shared hosting services to our own datacentre and servers. This process is currently underway and the main bulk of data transfers and updates will be completed by 12:00 BST 25th March 2012. Any domains using ns1.qvps.net and ns2.qvps.net will be migrated …
Feb 20
COMPLETED: Planned Maintenance: Hosting : CPanel Upgrades
What: RAM Updages on cpanel1.othellohosts.net, cpanel5.othellohosts.net and cpanel6.othellohosts.net. When: Thursday 23/Feb 20:00 – 21:00 Each server will be offline for less than 10 minutes. Affects: Clients with sites and/or email hosted on cpanel1.othellohosts.net, cpanel5.othellohosts.net and cpanel6.othellohosts.net. Actions: Replacing (increasing) server RAM.
Feb 20
COMPLETED: Interservers Server Upgrades and Server Migrations
What: Interservers Server Upgrades and Server Migrations When: Mon 20/Feb through Mon 28/Feb Affects: Clients on Interservers legacy hardware Actions: Migration of UK clients to new UK servers Updates of Server O/S and Control Panel Installation of new Softaculus Script installers. Clients who have their domain registered with Othello will not experience any downtime, and …
Jan 16
COMPLETED: Planned Maintenance/Upgrade – PHP 5.3 (cPanel Servers)
Commencing 23rd January 2012 we will begin upgrading cPanel Servers to PHP 5.3. This will have an impact on scripts that have not been coded to PHP standards or rely on outdated behaviours. For most pre-packaged applications this should have no effect at all – with the exception of some upgrade choices becoming available. If …
Dec 17
COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)
Server Plesk1 (Duck) has again suffered a RAID array degredation. We have therefore treated the hardware as suspect and provisioned a replacement. User data is currently being migrated to the new hardware, services will be unavailable until this process completes. We apologise for any inconvenience, but believe this to be the prudent course of action …
Dec 16
COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)
Server Plesk1 (Duck) has failed with a corrupt RAID array. DataCentre technicians are onsite investigating if it can be repaired and returned to service. If the current server is unrecoverable a new plesk server will be deployed and all sites/emails etc restored from backups. ETA for server availability / next update 12:30 16/December/2011 Update 1: …