Due to major security issues with the currently deployed version of the PHP runtime, and the appearance of 0-day exploits for these issues; we have been forced to upgrade PHP to the latest 5.4 branch on all cPanel services. For most up-to-date pre-packaged applications, this should have no effect. However, custom sites, modules for pre-packaged …
Category: Emergency Maintenance
Emergency Maintenance Tasks
Jul 09
COMPLETED: Emergency Maintenance: cPanel5
Emergency Maintenance: Hosting cPanel5 (DNS) What: DNS propagation/distribution issues for domains on cPanel5 Affects: Resellers/customers with websites and email services on cPanel5 When: 2013/07/09 10:00 Update 1 (2013/07/09 12:02): The issue has now been resolved. If you are still having problems with the service please raise a support ticket.
Jun 20
COMPLETED: Emergency Maintenance: Plesk1 (Duck)
Emergency Maintenance: Hosting Plesk 1 What: Unexpected Disk Failure of Hosting Server Plesk-1 Affects: All resellers/customers with websites and email services on Plesk 1 When: 2013/06/20 10:10 Engineers are onsite investigating the extent of the problems. It is currently expected that a new server will need to be deployed (ETA 12 hours) and hosting/email accounts recreated. …
May 17
COMPLETED: Scheduled Maintenance: Hosting Plesk 9
Scheduled Maintenance: Hosting Plesk 9 What: Replacement of Server Hosting Server Plesk-9 Affects: All resellers/customers with websites and email services on Plesk 9 When: 2013/05/19 23:00 – 2013/05/20 11:00 The hosting server Plesk 9 is due for replacement following an intermittent fault with the drive array controller. New server has been setup. Access to the …
Apr 30
Reason For Outage (RFO) April 29th 2013
Astutium Ltd try to be as informative and open as possible regarding any service affecting problems and scheduled maintenance by posting on the Astutium Status Blog for general [not client specific] issues. Breakdown of the problems experienced 29/04/2013 Approximately 10am we received several reports of difficulty accessing our own website and some customer servers. Neither …
Apr 29
COMPLETED: Emergency Maintenance: SW-Routed1
Emergency Maintenance: Switch Routed 1 What: Intermittent Failure of Switch Routed 1 Affects: All routed services When: 2013/04/29 – Various Engineers are onsite preparing a replacement. A further brief outage will be required to replace/swap the failed component. Update 1: 29/04/2013 22:36 – The affected network component has now been fully replaced. We don’t expect …
Apr 24
COMPLETED: Emergency Maintenance: Hosting Plesk 8
Emergency Maintenance: Hosting Plesk 8 What: Failure of Hosting Server Plesk-8 Affects: All resellers/customers with websites and email services on Plesk 8 When: 2013/04/24 04:32 Engineers are onsite investigating the extent of the problems It is currently expected that a new server will need to be deployed (ETA 12 hours) and hosting/email accounts recreated. Update 1 …
Jan 25
COMPLETED: Outage – UKCloud Services, Manchester Cluster
Outage: UKCloud Services – Manchester Cluster What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible. Affects: All customers with onapp ukcloud virtual machines based in Manchester. Please note; this does not affect our London based services. When: This condition was detected at 04:00 25/01/2013. We do not yet …
Jan 17
COMPLETED: Outage: UKCloud Services Manchester Cluster
Outage: UKCloud Services – Manchester Cluster What: The Manchester DataCentre has a complete outage, all services based at Telecity/UKGrid/Burst are currently inaccessible Affects: All customers with onapp ukcloud virtual machines based in Manchester. Please note; this does not affect our London based services. When: This condition was detected at 20:05 17/01/2013. We do not yet …
Oct 31
COMPLETED: Server Maintenance: cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1
Server Maintenance: cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1 What: Updating Operating System packages and restarting servers. Affects: All customers with websites and email services cPanel 1/2/3/4/5/6/7/Radio/Video, EnsimLinux 1, DirectAdmin1, DNP1 servers. When: 2012/10/31 19:00 to 21:00 Update 1: This maintenance has been completed successfully. Thank you for your patience.