Server Maintenance: Hosting Plesk 1/2/3 (DesignerHosting Edward/Percy/Duck) / EnsimWin1 (Thomas) What: Updating Operating System packages and restarting servers. Affects: All customers with websites and email services on Plesk 1/2/3/ EnsimWin1 servers. When: 2012/10/31 19:00 to 21:00 Update 1: This maintenance has been completed successfully. Thank you for your patience.
Category: Emergency Maintenance
Emergency Maintenance Tasks
Sep 18
COMPLETED: EnsimWin1/Thomas – Emergency Maintenance
Emergency Maintenance: Hosting – EnsimWin1/Thomas What: This server has suffered an unknown failure, engineers are on-site and will provide more information when possible. Affects: All customers with Windows hosting services provided by this service/server. When: This condition was detected at 8:00 18/09/2012. We do not yet have an ETA for service restoration as the system …
Aug 12
COMPLETED: Emergency Maintenance: Hosting – DC Hosting/Win1
Emergency Maintenance: Hosting – DC Hosting/Win1 What: This server has suffered a cooling failure and has been temporarily taken out of service for repairs. Affects: All customers with Windows hosting services provided by this service/server. Please note; this will not affect e-mail or other account functions – just the web site. When: This condition was …
Jul 25
COMPLETED: Emergency Maintenance : Hosting : Helm2 (MidnightSoftware)
Server Helm2.othellohosts.net is under maintenance following a fault in the control panel. We will post more details once they are available. Update 1: All affected customers have been migrated to our DotNetPanel services and the Helm platform retired. This will mean a change of credentials and URLs for the Control Panel. All customers …
Apr 05
COMPLETED: Emergency Maintenance : Hosting : DHUK WebsitePanel Services
Thursday 5th April 2012 22:00 The hardware platform (servers) hosting “DirectHostingUK” WebsitePanel clients has failed, technicians are onsite determining the scope of the problem and what to do to bring the system(s) back online. *update* Friday 6th April 2012 02:00 The drive array containing all the client data/virtual-machines is degraded, replacement drives have been fitted …
Feb 03
COMPLETED: Power Failure at Othello DC 2HQ London
15:25 – There has been a major power failure in the E14 9xx postcode, affecting supply to our DataCentre at Harbour Quay (2HQ). Automated Transfer Switches have switched over to our secondary powerfeed, and the generators moved to hot status until the incident is resolved by the power company. No customer or Othello systems have …
Dec 17
COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)
Server Plesk1 (Duck) has again suffered a RAID array degredation. We have therefore treated the hardware as suspect and provisioned a replacement. User data is currently being migrated to the new hardware, services will be unavailable until this process completes. We apologise for any inconvenience, but believe this to be the prudent course of action …
Dec 16
COMPLETED: Emergency Maintenance : Hosting : Plesk1 (Duck)
Server Plesk1 (Duck) has failed with a corrupt RAID array. DataCentre technicians are onsite investigating if it can be repaired and returned to service. If the current server is unrecoverable a new plesk server will be deployed and all sites/emails etc restored from backups. ETA for server availability / next update 12:30 16/December/2011 Update 1: …
Nov 24
COMPLETED: Emergency Maintenance : Hosting : Percy
This server has suffered an unknown failure, engineers have been dispatched to investigate. At this point we have no ETA for service restoration. More information will be posted as it becomes available. Update This server had developed a filesystem inconsistency, which has now been repaired. We apologise for the unexpected outage.
Sep 13
Emergency Maintenance : Hosting : Plesk2-Duck
Server Plesk2-Duck has failed with a corrupt RAID array. DataCentre technicians are onsite investigating if it can be repaired and returned to service. If the current server is unrecoverable a new plesk server will be deployed and all sites/emails etc restored from backups. ETA for server availability currently: 12:30 14/September/2011 Update We apologise for the …